Oversee the performance, reliability, and operational excellence of enterprise-level IT systems and services
Manage day-to-day IT operations
Lead a team of technical professionals
Ensure high availability of critical applications and infrastructure
Drive continuous improvement across operational processes
Collaborate closely with cross-functional teams, vendors, and leadership
Manage incident, problem, and change management processes
Ensure secure, compliant, and resilient operations
Lead, mentor, and develop a team of IT operations specialists
Monitor system performance and operational trends

Requirements

8 years relevant progressive experience with Bachelors in related field
6 years relevant progressive experience with Masters in related field
High School Diploma or equivalent and 12 years relevant progressive experience
Minimum TS/SCI required to start, candidate must be willing and able to complete a CI poly once employed
Active CI Poly
ITIL Foundation or higher
PMP or equivalent project management certification
Cloud certifications (AWS, Azure, GCP)
CompTIA Network+, Security+, or related technical certifications

Benefits

Best-in-class medical, dental and vision plan choices
Wellness resources
Employee assistance programs
Savings Plan Options (401(k))
Financial planning tools
Life insurance
Employee discounts
Paid holidays and paid time off
Tuition reimbursement
Early childhood and post-secondary education scholarships

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT operations managementincident managementproblem managementchange managementsystem performance monitoringoperational processes improvementhigh availability systemsenterprise-level IT systemscloud computingtechnical team leadership

Soft Skills

collaborationmentoringteam developmentcommunicationleadershiporganizational skillsproblem-solvingadaptabilitystrategic thinkingcross-functional teamwork

Certifications

ITIL FoundationPMPCompTIA Network+CompTIA Security+cloud certificationsTS/SCI clearanceCI PolyMasters in related fieldBachelors in related fieldHigh School Diploma