Oversee complex IT engineering projects including seven (7) days of customer helpdesk support with a team consisting of up to 25 members with different skill levels
Manage day-to-day Service Desk operations
Define project scope, objectives, resource needs, and talent acquisition by collaborating with key stakeholders for technical feasibility and customer support
Break down project phases, assign responsibilities, and develop efficient schedules to optimize staffing and available resources
Define, generate, review and update various project documentations
Monitor progress, proactively resolve challenges, and facilitate cross-disciplinary collaboration for cohesive results
Generate comprehensive status reports, analyze trends, defects, and provide strategic recommendations to drive success
Conduct risk assessments, implement mitigation strategies, and ensure budget adherence through staffing, and financial analysis by maintaining customer expectations
Align project methodologies with best practices, industry standards including CMMI, and organizational goals
Guide helpdesk/project engineers, oversee subcontractor performance, and manage third-party installation efforts
Stay informed on emerging industry best practices and advancements to enhance project execution and innovation.

Requirements

6 years relevant progressive experience with Bachelors in related field
4 years relevant progressive experience with Masters in related field
High School Diploma or equivalent and 10 years relevant progressive experience
Bachelor's degree in Engineering, Information Technology, Computer Science or equivalent degree and 10-15 years of experience
3-5 years of experience in managing complex IT engineering projects
Technical proficiency with understanding of IT concepts and technologies
Experience using any of the following Project Management tools: Confluence, JIRA, MS Project, MS Visio, MS Office products, ServiceNow or similar tools
Strong understanding of Project Management methodologies (Agile, Hybrid & Waterfall)
Familiarity with government contracting environments
Exceptional organizational skills, attention to detail, strong problem-solving and analytical abilities
Proven track record in leading cross-functional teams across the full project lifecycle
Experience in managing project plans, budgeting, scheduling, risk management, subcontractor/vendor management, and reporting
Able to support schedule flexibility if needed in support of help desk operations work schedule.

Benefits

best-in-class medical, dental and vision plan choices
wellness resources
employee assistance programs
Savings Plan Options (401(k))
financial planning tools
life insurance
employee discounts
paid holidays and paid time off
tuition reimbursement
early childhood and post-secondary education scholarships

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

project managementrisk managementbudgetingschedulingsubcontractor managementanalytical abilitiesproblem-solvingIT conceptstechnical feasibilitycustomer support

Soft skills

organizational skillsattention to detailleadershipcross-functional team leadershipcollaborationcommunicationstrategic recommendationsflexibility