Use Excel, SQL, and data tools to build forecasting and planning models that inform inventory, production, and capacity decisions.
Manage end-to-end supply chain operations, from supplier ordering and inbound logistics to production readiness, inventory flow, and fulfillment execution.
Optimize shipments, volumes, routing, and timelines to maintain service levels while minimizing cost and waste.
Build and maintain performance monitoring across inventory accuracy, forecasts vs. actuals, and 3PL performance.
Troubleshoot supply, warehousing, fulfillment, or delivery bottlenecks and implement measurable improvements.
Support business needs across e-commerce platforms and integrations, particularly Shopify, including apps, flows, data syncs, and any order-to-fulfillment triggers.
Troubleshoot and resolve technical operational issues affecting order flow, fulfillment, invoicing, and customer experience (e.g., why orders are stuck in hold status, label printing failures, mismatches between Shopify and OMS/WMS).
Evaluate, configure, and maintain operational, routing, forecasting, inventory allocation, and analytics tools connected to Shopify and backend systems.
Build automated processes and reports that eliminate manual workflows and increase visibility into e-commerce operations.
Collaborate with developers, 3rd-party partners, and internal stakeholders when deeper system changes are needed.
Maintain ownership of internal operational workflows, system health, and documentation across tech tools, stores, and data pipelines.
Partner closely with Product, Finance, Customer Experience, and Commercial teams to translate business planning assumptions into operational reality.
Serve as a subject-matter expert on both supply chain performance *and* e-commerce platform health, constraints, and opportunities.
Support strategic projects like new product launches, channel expansion, 3PL onboarding, and system enhancements.

Requirements

7+ years of experience in operations, supply chain, e-commerce operations, or related analytical roles at a Shopify Plus merchant, DTC/CPG brand, or complex e-commerce environment.
Proven track record owning supply chain operations and driving measurable improvements.
Advanced technical proficiency with a strong command of Shopify, connected apps, integrations, and how they influence order flow, inventory sync, fulfillment routing, and customer experience.
Advanced Excel skills - modeling, scenario planning, pivots, complex formulas.
Experience owning end-to-end tech stacks - from implementation and configuration to optimization and troubleshooting.
Demonstrated ability to create frameworks, models, and strategic reporting that drive decisions.
Exceptional problem-solving skills - able to dive into both business and technical issues with curiosity and precision.
Strong communicator who can translate complex data and system behavior into clear recommendations.

Benefits

Competitive compensation + performance bonus
Full medical, dental, and vision insurance
Unlimited PTO and flexible working hours
Remote-first team

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ExcelSQLdata toolsforecasting modelsplanning modelssupply chain operationsinventory managementperformance monitoringautomated processesstrategic reporting

Soft Skills

problem-solvingcommunicationcollaborationcuriosityprecision