Misen

Supply Chain

• Use Excel, SQL, and data tools to build forecasting and planning models that inform inventory, production, and capacity decisions.
• Manage end-to-end supply chain operations, from supplier ordering and inbound logistics to production readiness, inventory flow, and fulfillment execution.
• Optimize shipments, volumes, routing, and timelines to maintain service levels while minimizing cost and waste.
• Build and maintain performance monitoring across inventory accuracy, forecasts vs. actuals, and 3PL performance.
• Troubleshoot supply, warehousing, fulfillment, or delivery bottlenecks and implement measurable improvements.
• Support business needs across e-commerce platforms and integrations, particularly Shopify, including apps, flows, data syncs, and any order-to-fulfillment triggers.
• Troubleshoot and resolve technical operational issues affecting order flow, fulfillment, invoicing, and customer experience (e.g., why orders are stuck in hold status, label printing failures, mismatches between Shopify and OMS/WMS).
• Evaluate, configure, and maintain operational, routing, forecasting, inventory allocation, and analytics tools connected to Shopify and backend systems.
• Build automated processes and reports that eliminate manual workflows and increase visibility into e-commerce operations.
• Collaborate with developers, 3rd-party partners, and internal stakeholders when deeper system changes are needed.
• Maintain ownership of internal operational workflows, system health, and documentation across tech tools, stores, and data pipelines.
• Partner closely with Product, Finance, Customer Experience, and Commercial teams to translate business planning assumptions into operational reality.
• Serve as a subject-matter expert on both supply chain performance *and* e-commerce platform health, constraints, and opportunities.
• Support strategic projects like new product launches, channel expansion, 3PL onboarding, and system enhancements.

Operations Manager, Supply Chain – Strategic Operations