Mirazon

Technical Account Manager

• Build and maintain strong relationships with clients
• Learn about their goals, industry, and operations
• Spot opportunities for additional support or services, and bring in technical experts as needed
• Lead regular check-ins and schedule QBRs
• Keep client info up to date in our CRM (notes, contacts, opportunities)
• Collaborate with our technical team to ensure smooth service and happy clients

Account Manager – MSP, Technology Services

Solutions Engineer

• Conduct business process discovery workshops
• Identify opportunities to: Reduce labor costs, Automate repetitive tasks, Improve operational efficiency, Enhance decision-making, Develop AI roadmaps and implementation plans
• Perform AI readiness assessments
• Provide executive-level recommendations and ROI analysis
• Assist sales and engineering teams with AI opportunity identification and solution scoping
• Design and deploy: AI knowledge assistants, Business intelligence assistants, Workflow automation solutions, Microsoft Copilot environments, AI governance frameworks
• Oversee testing, deployment, and solution adoption
• Act as a trusted advisor for AI initiatives
• Provide ongoing strategic guidance regarding AI adoption

Senior AI Solutions Consultant

System Administrator

• Deploy and configure desktops, laptops, and end-user technology
• Install, configure, and migrate Microsoft 365 environments
• Implement and maintain Windows Server environments
• Deploy and configure virtualization platforms, including VMware and Hyper-V
• Perform workstation refreshes, office relocations, and technology rollouts
• Assist with cloud migrations and infrastructure modernization projects
• Execute project tasks according to documented scope, timelines, and budgets
• Configure and support network infrastructure, including switches, wireless access points, and firewalls
• Administer Active Directory, Group Policy, DNS, DHCP, and file services
• Manage Microsoft 365 administration, including Exchange Online, Entra ID, SharePoint, and Teams
• Support backup, disaster recovery, and business continuity solutions
• Troubleshoot server, workstation, and network issues during project engagements
• Serve as a technical resource during client meetings and project discussions
• Communicate project status, risks, and recommendations to clients and internal stakeholders
• Create and maintain technical documentation
• Identify opportunities for process improvements and technology enhancements
• Provide post-implementation support and knowledge transfer
• Collaborate with Systems Engineers on larger infrastructure and cloud projects
• Escalate complex technical challenges when appropriate
• Contribute to documentation standards and technical best practices
• Participate in training and professional development activities

IT Systems Administrator

Manager

• Lead and manage the Service Coordination/Dispatch team responsible for work intake, prioritization, and resource assignment
• Lead and manage Tier 1 and Tier 2 Helpdesk technicians supporting end users and client environments
• Ensure tickets are handled efficiently, escalated appropriately, and resolved within established service standards
• Provide leadership support during major incidents, including triage of network and server outages
• Monitor team performance and service delivery metrics to drive continuous improvement
• Conduct regular one-on-one meetings and performance coaching with direct reports
• Develop and execute training plans for Service Coordinators and Helpdesk Technicians
• Create growth opportunities and career development paths for team members
• Foster a culture of accountability, learning, collaboration, and client service excellence
• Assist with recruiting, interviewing, onboarding, and retention of team members
• Develop, document, and improve service desk processes, procedures, and workflows
• Identify operational inefficiencies and implement practical solutions
• Ensure consistent execution of service delivery standards and best practices
• Partner with leadership to improve capacity planning, workload management, and resource utilization
• Drive adoption of tools, automation, and process improvements that improve both client and employee experiences
• Participate in leadership discussions and contribute to organizational initiatives
• Collaborate with other departments to ensure alignment across service delivery, projects, sales, and client success teams
• Support the achievement of company goals through effective operational leadership
• Serve as a role model for Mirazon’s Core Values and leadership expectations

Account Manager – MSP, Technology Services

Senior AI Solutions Consultant

IT Systems Administrator

Service Desk Manager