Miratech

Frontend Engineer

• Lead frontend architecture using React 18, TypeScript 5.x, and Vite Module Federation
• Architect and maintain the platform shell MFE (navigation, session, notifications, RBAC enforcement)
• Establish and govern the shared design system/component library across all MFEs and teams
• Build, mentor, and manage a frontend engineering team
• Drive requirements refinement, UI technical decisions, and estimations
• Implement RBAC-driven UI patterns (conditional rendering, route guards, feature-level access control)
• Decompose features into tasks and plan deliveries
• Ensure high-quality, performant, and maintainable frontend code
• Produce architectural decision records for cross-team MFE integration patterns
• Collaborate closely with backend, product, design, and DevOps teams
• Support frontend deployment via CI/CD on AWS (S3, CloudFront, EKS)

Team Lead, Frontend Engineer

Call Center Representative

• Lead a comprehensive operational assessment across people, processes, performance management, and customer experience, independent of the current platform configuration.
• Define the future-state contact center operating model, including workforce deployment, routing strategy, customer engagement, and performance management across 12-, 24-, and 36-month horizons.
• Develop a prioritized optimization roadmap with clear business cases, expected outcomes, implementation priorities, and ROI metrics.
• Identify operational and customer experience improvement opportunities leveraging Genesys Cloud capabilities, including: AI and self-service solutions Intelligent routing Workforce engagement management Analytics and reporting Omnichannel customer engagement
• Translate business opportunities into clear operational and business requirements for technical delivery teams.
• Establish KPI frameworks, governance models, and performance management processes, including ownership, reporting cadence, and operational review structures.
• Partner with operations leadership, supervisors, and frontline teams to redesign workflows, remove operational friction, and embed continuous improvement practices.
• Lead change management and user adoption initiatives, including communication planning, training strategy, leadership coaching, and operational enablement.
• Coach contact center leadership teams on best practices in workforce management, quality assurance, coaching, operational governance, and customer experience optimization.
• Serve as a trusted advisor to executive stakeholders by providing regular updates on progress, risks, priorities, and business outcomes.

Contact Center Operations & Optimization Consultant

Technical Project Manager

• Work with stakeholders, architects, and technical SMEs to translate business objectives into a structured delivery approach, defining workstreams, milestones, deliverables, ownership, dependencies, and governance.
• Support the development of the target solution by identifying planning assumptions, information gaps, technical dependencies, and decision points, ensuring they are reflected in the project plan as the design evolves.
• Translate emerging architecture and engineering decisions into executable work packages, realistic delivery plans, and clear acceptance criteria.
• Coordinate architects, engineers, vendors, and project teams throughout the project to maintain delivery alignment, resolve dependencies, and adapt plans as new information becomes available.
• Maintain project plans, risks, assumptions, dependencies, decisions, and status reporting, providing concise, decision-oriented updates to project leadership and stakeholders.
• Drive cross-functional collaboration across network, infrastructure, security, operations, and engineering teams to ensure successful project delivery.
• Monitor project financials, resource requirements, and capacity planning to ensure delivery commitments remain achievable and aligned with organizational priorities.
• Facilitate workshops, planning sessions, and technical reviews to achieve stakeholder alignment and accelerate issue resolution.
• Develop and maintain integrated project schedules, highlighting critical paths, risks, constraints, and mitigation strategies.
• Ensure adherence to organizational delivery methodologies, quality standards, compliance requirements, and change management processes.
• Support transition-to-operations activities, including operational readiness assessments, knowledge transfer, and service acceptance planning.

Technical Project Manager, Telecom

Backend Engineer

• Design, develop, and maintain IVR applications based on business and technical requirements
• Integrate IVR solutions with key internal services
• Monitor IVR systems and implement operational improvements to enhance customer experience
• Troubleshoot and resolve issues within the voice contact center and IVR environments
• Collaborate with project managers to ensure the timely and high-quality delivery of solutions
• Work independently while supporting a regional business unit aligned with global objectives
• Participate in forward-looking initiatives to improve call steering and IVR architecture
• Communicate technical concepts clearly to both technical and non-technical stakeholders

Senior Java IVR Application Developer

SDET

• Support and improve existing test automation
• Identify and troubleshoot defects
• Validate new features to ensure system stability, scalability, and compatibility with evolving product functionality

Senior Automation QA Engineer, Python

• Support and improve existing test automation
• Identify and troubleshoot defects
• Validate new features to ensure system stability, scalability, and compatibility with evolving product functionality
• Play a key role in testing the backend of a customer’s CCaaS solution
• Collaborate with teams to enhance customer service and deliver exceptional experiences.

Senior QA Automation, Python

QA Engineer

• Perform manual testing of mobile apps (iOS, Android)
• Validate media workflows (photo capture, image quality)
• Act as a user advocate
• Identify functional, visual, and edge-case defects
• Investigate defects using logs, tools
• Maintain test documentation

DevOps Engineer

• Design, provision, and maintain secure and scalable cloud infrastructure on AWS, utilizing services like EKS (Elastic Kubernetes Service) and ECS (Elastic Container Service).
• Build, maintain, and optimize robust CI/CD pipelines using GitLab CI and Azure DevOps to ensure smooth and automated software delivery.
• Utilize Terraform for provisioning and managing cloud resources and Ansible for configuration management and application deployment.
• Write high-quality, maintainable code for automation, tooling, and system integrations using Python, Java, or Golang.
• Monitor system performance, troubleshoot complex infrastructure issues, and implement proactive solutions to ensure high availability and minimal downtime.
• Work closely with our .NET development teams to streamline the development lifecycle, optimize application architecture for the cloud, and foster a culture of DevOps best practices.

Senior DevOps Engineer

• Implement software components according to the design specifications
• Perform system integration and testing, problem troubleshooting, and resolution
• Perform unit testing of software components
• Participate in estimating project efforts and delivery timelines
• Proactively collaborate with teammates and communicate with the Project Stakeholders to ensure that the Project efforts proceed efficiently and with predictability
• Provide technical input into product roadmaps
• Participate in triage activities (incident analysis and prioritization)
• Support and optimize CI/CD processes

Senior Java Developer

Senior Full Stack Developer, Java, Angular

Software Engineer

• Design, develop, and maintain RESTful APIs to support frontend applications and enterprise integrations.
• Design and optimize DynamoDB schemas, indexes, and data access patterns for scalable applications.
• Develop and maintain Python-based AWS Lambda functions for business logic and automation.
• Modify, enhance, and maintain Amazon Connect contact flows and routing logic.
• Collaborate with UI development teams to translate business requirements into backend services and APIs.
• Work directly with Amazon Professional Services on Amazon Connect implementation and enhancement initiatives.
• Design and support event-driven architectures using AWS services such as Lambda, EventBridge, SQS, SNS, and API Gateway.
• Support and optimize data flows across AWS services and integrated systems.
• Implement secure, scalable, and highly available cloud-native solutions.
• Troubleshoot application, integration, and infrastructure issues across AWS environments.
• Collaborate with cross-functional teams to ensure reliable and efficient service delivery.
• Participate in production support activities and occasional after-hours deployments when required.

Miratech

Team Lead, Frontend Engineer

Contact Center Operations & Optimization Consultant

Technical Project Manager, Telecom

Senior Java IVR Application Developer

Senior Java IVR Application Developer

Senior Automation QA Engineer, Python

Senior QA Automation, Python

QA Engineer

Senior Automation QA Engineer, Python

Senior DevOps Engineer

Senior Java Developer

Senior Full Stack Developer, Java, Angular

Senior Amazon Connect Developer

Senior Amazon Connect Developer

Technical Project Manager, Telecom