Miratech

Consultant

• Act as the primary technical point of contact, providing high-quality consultancy on Genesys solutions to both customers and internal business teams.
• Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications.
• Perform in-depth analysis, combining complex technical and business challenges to derive effective solutions.
• Take ownership of establishing and maintaining the technical architecture for Genesys solutions, while implementing new technologies as needed.
• Modify Genesys system configurations to meet evolving business requirements and operational factors.
• Lead the planning and execution of new contact center technology deployments and system upgrades.
• Serve as the primary internal and external point of contact for all matters related to Genesys systems, including liaising with external vendors.
• Contribute to the seamless switchover of Genesys contact center systems to the production environment.

Senior Genesys Cloud PS Consultant

Engineer

• Design and implement advanced Genesys Cloud WFM configurations, including forecasting, scheduling logic, and real-time adherence with a focus on scalability and automation.
• Develop and maintain custom integrations using Genesys Cloud APIs, web services, and external systems (e.g., HRIS, BI tools, ticketing systems).
• Build automation solutions for WFM processes (e.g., schedule optimization, reporting pipelines, data synchronization).
• Configure and optimize data flows and event-driven processes within Genesys Cloud ecosystem.
• Collaborate with engineering and architecture teams to define technical solutions and integration patterns.
• Participate in end-to-end implementation lifecycle, including design, development, testing, and deployment.
• Troubleshoot and resolve complex technical issues related to WFM configurations and integrations.

Senior Genesys Cloud WFM Engineer

• Design and implement advanced Genesys Cloud WFM configurations, including forecasting, scheduling logic, and real-time adherence with a focus on scalability and automation
• Develop and maintain custom integrations using Genesys Cloud APIs, web services, and external systems (e.g., HRIS, BI tools, ticketing systems)
• Build automation solutions for WFM processes (e.g., schedule optimization, reporting pipelines, data synchronization)
• Configure and optimize data flows and event-driven processes within Genesys Cloud ecosystem
• Collaborate with engineering and architecture teams to define technical solutions and integration patterns
• Participate in end-to-end implementation lifecycle, including design, development, testing, and deployment
• Troubleshoot and resolve complex technical issues related to WFM configurations and integrations

Technical Project Manager

• Lead end-to-end delivery of large-scale, scope-based data platforms and cloud migration projects, from initiation through closure.
• Provide technical oversight and act as a bridge between engineering teams and client stakeholders, ensuring alignment on scope, timelines, and quality.
• Oversee technical prerequisites and delivery readiness, including environment access, data ingestion setup, CDC analysis, SLAs, and validation processes.
• Drive stakeholder communication, risk management, issue resolution, and milestone-based sign-offs.
• Lead and support cross-functional engineering teams through clear prioritization, performance management, and delivery governance.
• Own project financials, including forecasting, cost control, invoicing approvals, and scope change management.
• Prepare and present regular project status reports, highlighting progress, risks, dependencies, and key metrics.
• Support pre-sales and growth initiatives by contributing to estimations, delivery strategies, and follow-on phase planning.
• Partner with recruiting teams to support hiring and onboarding for specialized technical roles.

Senior Technical Project Manager, Snowflake

Production Engineer

• Provide incident response within defined SLAs, troubleshoot production issues, and perform root cause analysis.
• Monitor and maintain observability using Splunk, CloudWatch, Zabbix, and similar tools.
• Investigate issues across AWS services, networking, APIs, and integrations.
• Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations with Lambda, S3, QuickSight, and DynamoDB.
• Develop visual process flows, standardized troubleshooting playbooks, and how-to guides for support teams.
• Document alert resolution steps and maintain runbooks, knowledge repositories, and playbooks.
• Analyze ServiceNow incidents, RCAs, and historical events to extract actionable insights for documentation.
• Collaborate with platform and operations teams for incident triage, mock troubleshooting sessions, and continuous improvement.

Production Support Engineer – AWS, CCaaS

• Coordinate and perform release planning, development, testing, and deployment of IVR enhancements across multiple agencies.
• Design and build call flows and integrate backend systems using application programming interfaces (APIs).
• Manage NICE Business Units (BU) and contribute to solution design and network optimization.
• Provide routing design and implementation for contact center technologies.
• Collaborate with Architecture teams to design, develop, deploy, and consume APIs.
• Provide technical support and troubleshooting assistance when scripting issues arise.
• Coordinate issue communication and resolution with multiple technical teams during production incidents.
• Review support tickets with agency leadership and oversee issue resolution across teams.

NICE CXOne Engineer

Support Engineer

• Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform to ensure system reliability and operational excellence.
• Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices that enable effective troubleshooting and observability.
• Participate in application design sessions and develop end-to-end interaction flows using Splunk to strengthen monitoring and diagnostics capabilities.
• Troubleshoot production issues, perform root cause analysis, and implement corrective actions to minimize system downtime and service disruptions.
• Work with vendor partners to drive operational improvements and enhance monitoring frameworks across the platform.
• Develop and maintain CloudWatch dashboards as a complementary monitoring solution to ensure redundancy and visibility.

Connect Support Engineer

Frontend Engineer

• Work closely with Engineering, Product, Design, and other stakeholders to align on project goals, gather and refine requirements, and ensure seamless execution.
• Lead the design and implementation of robust, scalable, and maintainable frontend architecture using React.
• Evaluate different technical approaches, discuss trade-offs, and recommend optimal frontend solutions to complex challenges.
• Drive the development and refinement of UI components, services integration, and frontend performance optimization.
• Collaborate with product managers and technical experts to define, develop, and successfully roll out new features that enhance user experience and business value.
• Ensure high code quality through best practices, code reviews, testing, and documentation.
• Identify opportunities for process improvements and contribute to enhancing team productivity and system efficiency.

Senior Front-End Developer, React

Full-stack Engineer

• Architect, design, and implement enterprise-grade VoIP recording solutions and integrations.
• Develop high-performance real-time media capture applications using C++ for RTP packet processing and audio stream handling.
• Implement signaling and control logic using Node.js.
• Integrate telecommunications systems using SIP and SIPREC protocols.
• Deploy, configure, and extend media proxy solutions such as RTPengine.
• Design and implement scalable distributed data pipelines for processing and routing large volumes of data.
• Develop backend services and data processing components using Java and Python.
• Design resilient microservices architectures for cloud environments such as AWS or GCP.
• Implement asynchronous service communication using message brokers and event streaming platforms such as Kafka, JMS, or ActiveMQ.
• Design and develop enterprise web applications and management dashboards using Vaadin UI.
• Build administrative tools for monitoring, configuration, and operational management of platform services.
• Lead modernization initiatives by refactoring legacy systems into cloud-native, containerized deployments using Docker and Kubernetes.
• Provide architectural leadership for complex commercial products and R&D initiatives.
• Drive system performance improvements including algorithm optimization, concurrency, and scaling strategies.
• Collaborate with cross-functional teams as the lead architect for voice services and advanced data processing capabilities.
• Ensure platform compliance with enterprise security and regulatory standards such as PCI, SOC2, HIPAA, and GDPR.

Principal Software Engineer – Voice & Data Systems

DevOps Engineer

• Design and implement cloud architecture solutions
• Centralize and automate workflows through developer tooling
• Develop and maintain Helm charts for Kubernetes deployments
• Optimize Docker images for performance, security, and maintainability
• Provision and manage infrastructure using Terraform in Google Cloud Platform (GCP)
• Evaluate and improve the organization’s security posture, ensuring best practices are followed
• Collaborate closely with cross-functional teams to implement scalable, reliable, and secure systems

Senior DevOps Engineer

Controller

• Process weekly payments for multiple legal entities and handle intercompany payments according to cash plans and business requests.
• Manage bank operations including downloading and closing bank statements, processing bank tasks, maintaining bank asset and deposit activities.
• Prepare and control cash balance reports, monitor payment balances weekly, and perform currency change analysis when required.
• Administer corporate cards: top-ups, fraud control, ticket creation, payment status tracking, and reconciliation activities.
• Execute treasury accounting activities such as reciprocal credit line closures, net-off postings in 1C, posting incoming intercompany payments, and updating payment tickets.
• Support financial operations by processing tax payments, business trip reports, bank documentation, proof of payments, and responding to internal finance and cross-department requests.
• Perform other duties as may reasonably be required in alignment with the purpose of the role.

Financial Controller

Financial Planning and Analysis

• Support budgeting, forecasting, and periodic reforecast cycles (templates preparation, data collection, validation, consolidation).
• Assist in building and maintaining financial models for budget and forecast scenarios based on business assumptions.
• Participate in monthly/quarterly management reporting packs.
• Perform variance analysis vs. budget, forecast, and prior periods; identify key drivers and interdependencies.
• Support development and maintenance of dashboards and automated reporting solutions (e.g., Power BI, Excel Power Query).
• Contribute to continuous improvement of reporting and data processes.
• And perform other duties as may reasonably be required in alignment with the purpose of the role.

Junior Finance Analyst

Software Engineer

• Design, develop, and maintain IVR applications based on business and technical requirements
• Integrate IVR solutions with key internal services
• Monitor IVR systems and implement operational improvements to enhance customer experience
• Troubleshoot and resolve issues within the voice contact center and IVR environments
• Collaborate with project managers to ensure the timely and high-quality delivery of solutions
• Work independently while supporting a regional business unit aligned with global objectives
• Participate in forward-looking initiatives to improve call steering and IVR architecture
• Communicate technical concepts clearly to both technical and non-technical stakeholders

Senior IVR Application Developer

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Build Call flow designs and integration to backend systems using application program interfaces (API).
• Manage NICE BU and provide input into solution design, and optimization for network solutions.
• Provide routing design and implementation for contact center technology.
• Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise.
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.

Senior Genesys Cloud PS Consultant

Senior Genesys Cloud WFM Engineer

Senior Genesys Cloud WFM Engineer

Senior Genesys Cloud WFM Engineer

Senior Technical Project Manager, Snowflake

Production Support Engineer – AWS, CCaaS

NICE CXOne Engineer

Connect Support Engineer

Senior Front-End Developer, React

Principal Software Engineer – Voice & Data Systems

Senior DevOps Engineer

Financial Controller

Junior Finance Analyst

Senior IVR Application Developer

Amazon Connect Engineer