Miratech

Senior Genesys Cloud WFM Engineer

Miratech

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Job Level

Senior

Tech Stack

CloudJavaScriptPython

About the role

  • Design and implement advanced Genesys Cloud WFM configurations, including forecasting, scheduling logic, and real-time adherence with a focus on scalability and automation.
  • Develop and maintain custom integrations using Genesys Cloud APIs, web services, and external systems (e.g., HRIS, BI tools, ticketing systems).
  • Build automation solutions for WFM processes (e.g., schedule optimization, reporting pipelines, data synchronization).
  • Configure and optimize data flows and event-driven processes within Genesys Cloud ecosystem.
  • Collaborate with engineering and architecture teams to define technical solutions and integration patterns.
  • Participate in end-to-end implementation lifecycle, including design, development, testing, and deployment.
  • Troubleshoot and resolve complex technical issues related to WFM configurations and integrations.

Requirements

  • 5+ years of experience in contact center environments with a strong technical / system configuration focus.
  • Hands-on experience with Genesys Cloud WFM, including configuration and platform capabilities.
  • Experience working with Genesys Cloud APIs, SDKs, or similar integration frameworks.
  • Strong understanding of REST APIs, JSON, webhooks, and system integrations.
  • Experience with scripting or programming (e.g., JavaScript, Python, or similar).
  • Experience designing or supporting WFM-related data models and reporting pipelines.
  • Familiarity with other WFM platforms such as NICE, Verint, or Alvaria is a plus.
  • Strong analytical and problem-solving skills with a system-oriented mindset.
  • Upper-Intermediate English or higher.
Benefits
  • Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • ForeverRemote work culture : make the most of the flexibility that comes with remote work.
  • Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Genesys Cloud WFMGenesys Cloud APIsREST APIsJSONwebhooksJavaScriptPythondata modelsreporting pipelinesscripting
Soft Skills
analytical skillsproblem-solving skillssystem-oriented mindsetcollaborationcommunication