Miratech

Senior Voice User Interface (VUI) Designer

Miratech

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Senior

About the role

  • Creating user-centered IVR designs for speech and DTMF applications (Dual-Tone Multi-Frequency)
  • Gather and analyze business and user requirements for IVR applications
  • Design end-to-end call flows for speech and DTMF-based IVR experiences
  • Create design specifications and documentation for IVR implementations
  • Collaborate with Product Owners to shape and refine voice user experiences
  • Create user stories for developers and speech scientists to implement designs
  • Support speech scientists with grammar design and tuning
  • Conduct usability testing and analyze results to improve IVR performance
  • Tune IVR applications to optimize recognition accuracy and user experience
  • Communicate design rationale and methodology to stakeholders

Requirements

  • 5+ years of professional experience as a user interface designer
  • Strong expertise in AI conversational voice design and development
  • Strong expertise in gathering and analyzing business and user requirements for IVR applications
  • Background in linguistics, cognitive psychology, behavioral sciences, or a related field
  • Proven experience designing speech and DTMF (Dual-Tone Multi-Frequency) IVR applications
  • Excellent communication and collaboration skills.
  • Nice to have: Computer science or technical background
  • Experience working closely with speech scientists or NLP teams
  • Familiarity with usability testing methods for voice interfaces
  • Experience designing IVR systems in large-scale or enterprise environments
Benefits
  • Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • ForeverRemote work culture : make the most of the flexibility that comes with remote work.
  • Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IVR designspeech applicationsDTMF applicationsuser requirements analysiscall flow designdesign specificationsgrammar designtuningusability testingAI conversational voice design
Soft Skills
communication skillscollaboration skills