Miratech

Junior Amazon Connect Engineer

Miratech

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Junior

Tech Stack

AWSCloudDynamoDBJavaScriptPythonTypeScript

About the role

  • Assist in configuring and supporting Amazon Connect Digital chat, routing, self-service flows, and omni-channel customer journeys.
  • Support development and enhancement of chatbots, conversational workflows, and digital CX solutions across chat, SMS, email, and WhatsApp.
  • Work with AWS cloud services (Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge) to build and support backend services and integrations.
  • Assist in developing Generative AI features using Amazon Bedrock, SageMaker, AgentCore, Strands, and OpenAI APIs under senior guidance.
  • Support prompt engineering, RAG workflows, AI orchestration, and conversational design for customer and agent-facing use cases.
  • Help integrate digital platforms with CRM systems, analytics pipelines, dashboards, and reporting tools.
  • Participate in testing, troubleshooting, documentation, CI/CD support, and production releases, following engineering and quality standards.

Requirements

  • 1+ year of experience in software engineering, cloud, or AI-related roles.
  • Bachelor’s degree in computer science, Engineering, IT, Computer Applications, or a related field.
  • Basic understanding of AWS Cloud fundamentals.
  • Foundational knowledge of Generative AI, LLM concepts, and prompt engineering.
  • Programming experience in Python, JavaScript, or TypeScript.
  • Understanding of REST APIs, JSON, and basic web integrations.
  • Strong analytical and problem-solving skills.
  • Good written and verbal communication skills.
  • Strong learning mindset and eagerness to grow in cloud, contact center, and AI technologies.
Benefits
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AWSPythonJavaScriptTypeScriptREST APIsJSONGenerative AIprompt engineeringchatbotsconversational design
Soft Skills
analytical skillsproblem-solving skillswritten communicationverbal communicationlearning mindseteagerness to grow
Certifications
Bachelor’s degree in computer scienceBachelor’s degree in EngineeringBachelor’s degree in ITBachelor’s degree in Computer Applications