Miratech

Senior IVR Application Developer

Miratech

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Senior

Tech Stack

JavaSpringSpring BootSpringBootSQL

About the role

  • Design, develop, and maintain IVR applications based on business and technical requirements
  • Integrate IVR solutions with key internal services
  • Monitor IVR systems and implement operational improvements to enhance customer experience
  • Troubleshoot and resolve issues within the voice contact center and IVR environments
  • Collaborate with project managers to ensure the timely and high-quality delivery of solutions
  • Work independently while supporting a regional business unit aligned with global objectives
  • Participate in forward-looking initiatives to improve call steering and IVR architecture
  • Communicate technical concepts clearly to both technical and non-technical stakeholders

Requirements

  • Proficiency in Java EE and Spring Boot / Spring Core
  • Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns
  • Hands-on experience developing IVR applications
  • Strong understanding of voice contact center systems and IVR platforms
  • Experience working with SQL for application configuration and data-driven logic
  • Strong troubleshooting and analytical skills
  • Effective communication and presentation skills
  • Ability to work independently in a fast-paced, global environment
  • Expertise in speech standards (VoiceXML, SRGS, MRCP, CCXML) is a plus
Benefits
  • Health insurance
  • Language courses
  • Relocation program
  • Professional development opportunities
  • Certification programs
  • Mentorship and talent investment programs
  • Internal mobility and internship opportunities
  • Team-building company social events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Java EESpring BootSpring CoreObject-Oriented DesignObject-Oriented ProgrammingIVR applicationsSQLtroubleshootinganalytical skillsspeech standards
Soft Skills
effective communicationpresentation skillsindependent workcollaborationcustomer experience enhancement