Miratech

IVR Application Architect

Miratech

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

J2EE.NET

About the role

  • Collaborate with Product Owners to define, clarify, and refine technical and non-functional requirements
  • Design end-to-end IVR application architectures with a focus on scalability, performance, and reliability
  • Define architectural patterns and technical standards for IVR applications within the team
  • Lead technical design activities and provide guidance to IVR Engineers and developers
  • Perform hands-on development and code reviews to ensure architectural integrity and quality
  • Ensure correct application of Object-Oriented Design, Object-Oriented Programming, and design patterns
  • Oversee integration of IVR applications with web services and internal systems
  • Coordinate with the Project Manager to support planning, estimation, and on-time delivery
  • Identify technical risks, performance bottlenecks, and improvement opportunities in IVR solutions
  • Support troubleshooting of complex production issues related to IVR and speech technologies.

Requirements

  • Proficient in IVR Application Architecture
  • Strong background in IVR and web application development
  • 5+ years of J2EE or .NET development experience
  • Strong knowledge of Object-Oriented Design, Object-Oriented Programming, and design patterns
  • 3+ years of hands-on IVR development experience
  • Solid expertise in speech and IVR standards, including VoiceXML, SRGS, MRCP, and CCXML
  • Experience designing scalable, stateful IVR applications
  • Proven ability to provide technical leadership and mentor developers
  • Strong communication skills, with the ability to explain technical decisions to non-technical stakeholders.
Benefits
  • Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • ForeverRemote work culture : make the most of the flexibility that comes with remote work.
  • Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IVR Application ArchitectureJ2EE.NETObject-Oriented DesignObject-Oriented Programmingdesign patternsVoiceXMLSRGSMRCPCCXML
Soft Skills
technical leadershipmentoringcommunication