MiracleFeet

Database Administrator

• Overseeing and making strategic decisions related to the donor database and donor engagement operations
• Managing all aspects of the donor database and supporting the operations of a high performing team
• Responsible for data integrity, security, and providing strategic data to inform fundraising campaigns
• Collaborating with various teams on daily gift processing and acknowledgements
• Liaising with the Marketing team to manage fundraising campaign logistics
• Developing and implementing strategies for stewardship and retention of donors
• Providing general administrative support for the Head of Strategic Partnerships

Senior Manager, Database Administration, Donor Analytics

Operations

• Open and sort all mail in Chapel Hill, NC office at least 2 times per week; log check donations into check log
• Manage office copier (order toner, submit monthly meter readings) and other office equipment, in coordination with the Senior Executive Assistant
• Serve as primary coverage for office telephone system
• Assist with the distribution of the MiracleFeet foot abduction brace by drawing up shipment paperwork, coordinating with shipping contacts, and collecting inventory reports
• Serve as primary contact with shipping vendors such as FedEx and DHL; execute shipments to/from the office, including braces, laptops, and other items as needed
• Support the Senior Operations Manager with internal tracking of vendor contracts, insurance renewals, organizational policies, and state charitable registrations by coordinating follow-up, managing files, and supporting key knowledge management records
• Serve as point person for MiracleFeet’s SharePoint site and other methods of cross-team document management, including monitoring retention, sharing, and disposal of relevant documents and supporting training in Office365.
• Onboard all new hires in IT systems and policies, and maintain MiracleFeet’s IT policies, updating as needed with best practices.
• Serve as first point of contact for staff regarding basic IT questions, and liaise with external IT vendor for complex issues, following up to ensure timely resolutions.
• Serve as the “resident expert” for the Microsoft 365 Suite and other applications like Monday.com, Zoom, DropBox Sign, BambooHR, and AI trends including managing user accounts and groups, training staff, and assisting with troubleshooting as needed.
• Train staff on ways to self-troubleshoot and provide staff training materials, including “how to” documentation and instructions.
• Manage the “MiracleFleet,” our inventory of laptops, power back-ups, and other IT assets, including procuring and configuring staff computers, evaluating replacements and shipping new machines to staff worldwide.
• Stay abreast of IT best practices and provide recommendations for improved systems, procedures or policies relevant for MiracleFeet.
• Oversee cybersecurity for the organization by training staff at least annually, managing VPN access, and conducting regular phishing tests, providing follow-up training as needed.
• Manage the Director of Finance and Operations’ calendar and coordinate meetings and schedules, helping ensure that her time is allocated to the highest priorities.
• Facilitate preparation and follow up for meetings and appointments, including compiling documents and materials, pulling reports, etc.
• Assist with special projects by conducting research, collecting and analyzing data, drafting reports, and preparing analyses in Excel and summary PowerPoint presentations.
• Support with travel preparations and other projects as needed for the Admin Team.

Senior Manager, Database Administration, Donor Analytics

Operations Associate