MiracleFeet

General

• Support partner organizations and treatment providers to strengthen clinical quality assurance systems across supported treatment sites through regular review and analysis of clinical KPIs and performance data
• Identify treatment quality gaps and work with partners to design targeted improvement strategies at country level
• Monitor implementation of clinical quality improvement standards and track progress against performance indicators
• Support clinical case reviews, peer-learning exchanges, and continuous learning initiatives among providers
• Contribute to strengthening clinical data systems and ensuring data-informed decision-making
• Engage with Medical Champions and technical advisory groups to promote adherence to the Ponseti treatment standards and best practices
• Support the development and dissemination of clinical guidance, tools and quality improvement resources
• Support routine review of treatment quality indicators, identify performance gaps, and work with providers and partners to implement corrective actions and quality improvement plans
• Conduct detailed reviews of clinical performance data and treatment outcomes to identify trends, root causes of quality concerns, and opportunities for continuous improvement
• Support effective adoption and utilization of digital health and program management systems across partner organizations
• Monitor and validate data in platforms (e.g., CommCare, Salesforce), ensuring completeness, accuracy, and timeliness
• Track system usage and follow up with partners to improve engagement and compliance
• Promote data use through dashboards, performance reviews and reporting to strengthen program and clinical outcomes
• Generate analysis and insights to support quality improvement, operational planning, and program performance management
• Support reporting needs across partners, ministries of health, and internal stakeholders
• Conduct routine data quality reviews and validation exercises to identify discrepancies, strengthen data integrity, and improve confidence in clinical and program performance reporting
• Work with treatment providers and implementing partners to establish systems for ongoing data verification, correction, and continuous data quality improvement
• Develop and deliver training on both clinical practices and digital tools (e.g., CAST, Salesforce, data use)
• Strengthen the capacity of partner organizations to independently deliver training, mentorship, and supportive supervision
• Support onboarding of new treatment centers and healthcare providers
• Coordinate and support clinical mentorship and technical training initiatives
• Strengthen local trainer networks and contribute to long-term workforce development strategies
• Maintain and improve standardized training curricula and learning materials
• Provide ongoing mentorship and supportive supervision to treatment providers and trainers to strengthen clinical competence, adherence to Ponseti standards, and effective use of digital systems
• Support providers to interpret and use clinical and program data to improve service delivery, treatment outcomes, and program performance
• Provide technical guidance to partners on the use of clinical and digital systems
• Provide front-line technical support, troubleshoot issues, and escalate complex system challenges
• Manage and track support requests through a ticketing system (e.g., Jira)
• Support procurement, distribution, and management of devices used in program delivery
• Contribute to the development of user guides, job aids, and technical support resources
• Document lessons learned, best practices, and program outcomes for internal and external audiences
• Contribute to research, case studies, presentations, learning products, and technical publications
• Participate in product development cycles and recommend system enhancements
• Represent the organization in technical forums, trainings, and conferences as appropriate while promoting partner visibility and leadership
• Build strong relationships with MiracleFeet’s global Technical, Monitoring & Evaluation, and Digital Systems teams to facilitate learning, knowledge exchange, and adoption of best practices across countries
• Support collaboration with implementing partners, Medical Champions, healthcare providers, and relevant technical stakeholders to strengthen clinical quality, data quality, and program performance
• Provide technical assistance and support to partners across both clinical and digital domains
• Facilitate cross-team collaboration between clinical, program, and product teams

Technical Program Officer, Clinical – Systems

Program Manager

• Overseeing the design, performance, growth and sustainability of MiracleFeet’s national programs in Nigeria.
• Working through and alongside local implementing partners to strengthen clubfoot identification, referral, and treatment access.
• Strengthening the capacity of implementing partners to deliver high-quality programs.
• Engaging government stakeholders, improving program performance, and expanding clubfoot treatment across Nigeria.
• Providing oversight of performance, partner accountability, data quality, enrollment growth, and sustainability planning across the country portfolio.
• Assessing partner performance and organizational capacity, identifying operational, financial, governance, and programmatic risks, and supporting the development of mitigation and capacity strengthening plans.
• Building and maintaining strategic relationships with implementing partners, government institutions, healthcare facilities, and other key stakeholders.