MIRA

Virtual Assistant, Bilingual – English, Spanish

MIRA

full-time

Posted on:

Location Type: Remote

Location: Anywhere in North America

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About the role

  • Receive inbound and make outbound calls to prospective and existing customers in English and Spanish to promote home inspection and pest control services.
  • Deliver compelling sales pitches to persuade customers to purchase services or upgrade to higher-value packages.
  • Explain service features and benefits clearly, addressing customer concerns and objections effectively.
  • Actively listen to customers to understand their needs and provide appropriate solutions.
  • Handle inbound inquiries regarding service costs, appointment availability, and general information in both English and Spanish.
  • Use scheduling software to book home inspections and pest control services efficiently.
  • Contact Realtors and clients to confirm property access, verify appointment details, and ensure smooth scheduling.
  • Utilize Google Maps to determine service areas and assess driving distances between appointments.
  • Obtain and record customer information, including contact details and service preferences.
  • Maintain and update customer databases with accurate and timely information.
  • Follow up with interested customers to secure sales or finalize appointments.
  • Handle rejection professionally and maintain a positive, results-driven attitude.
  • Support social media marketing and management efforts as needed.

Requirements

  • Bilingual fluency in English and Spanish (both written and spoken).
  • Excellent communication skills: Clear, engaging, and persuasive verbal communication with minimal accent.
  • Strong sales ability: Confidence in making sales pitches, overcoming objections, and closing deals.
  • Customer service expertise: Patience, active listening, and problem-solving capabilities.
  • Organizational skills: Ability to manage schedules, update databases, and track customer interactions efficiently.
  • Resilience & motivation: Ability to handle rejections and stay goal-oriented.
  • Technical proficiency: Familiarity with Microsoft Office, Google Suite, and CRM or scheduling software.
  • Previous experience in real estate, home inspection, call center sales, or virtual assistance is a plus.
  • Familiarity with CRM software and sales tracking tools.
  • Ability to work in a target-driven sales environment.
Benefits
  • Permanent remote work.
  • Competitive salary and benefits package.
  • Opportunity to work in a diverse and inclusive environment.
  • Career growth and professional development opportunities.
  • Supportive and collaborative team culture.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales abilitycustomer service expertiseactive listeningproblem-solvingorganizational skillstechnical proficiencyscheduling softwareCRM softwaresales tracking toolsbilingual fluency
Soft Skills
communication skillspersuasive verbal communicationresiliencemotivationpatiencegoal-orientedclear communicationengaging communicationability to handle rejectionresults-driven attitude