MIRA

Executive Assistant

• Receive inbound and make outbound calls to prospective and existing customers in English and Spanish to promote home inspection and pest control services.
• Deliver compelling sales pitches to persuade customers to purchase services or upgrade to higher-value packages.
• Explain service features and benefits clearly, addressing customer concerns and objections effectively.
• Actively listen to customers to understand their needs and provide appropriate solutions.
• Handle inbound inquiries regarding service costs, appointment availability, and general information in both English and Spanish.
• Use scheduling software to book home inspections and pest control services efficiently.
• Contact Realtors and clients to confirm property access, verify appointment details, and ensure smooth scheduling.
• Utilize Google Maps to determine service areas and assess driving distances between appointments.
• Obtain and record customer information, including contact details and service preferences.
• Maintain and update customer databases with accurate and timely information.
• Follow up with interested customers to secure sales or finalize appointments.
• Handle rejection professionally and maintain a positive, results-driven attitude.
• Support social media marketing and management efforts as needed.

Virtual Assistant, Bilingual – English, Spanish