Minuteman Security & Life Safety

Support Engineer

• Provide remote technical support for the installation, configuration, commissioning, and startup of enterprise security and life safety systems
• Assist field technicians and project teams with system deployment activities, including hardware integration, network connectivity, and software setup
• Validate system functionality and ensure installations meet project specifications and industry best practices
• Support system upgrades, migrations, and expansion projects
• Configure and program enterprise security platforms, including access control, video management, intrusion detection, and integrated security solutions
• Develop and maintain system configurations, device settings, schedules, alarms, reports, and user permissions
• Assist with integration of third-party devices and applications
• Perform database management, system backups, and configuration documentation
• Diagnose and resolve complex technical issues through remote support tools, system logs, and network analysis
• Troubleshoot software, hardware, firmware, database, and communication-related issues
• Analyze system performance and identify root causes of recurring problems
• Coordinate with field personnel and vendors to resolve escalated technical issues
• Document troubleshooting activities, resolutions, and corrective actions
• Serve as an escalation point for advanced technical support issues
• Provide technical guidance and mentorship to junior support engineers and field personnel
• Communicate effectively with customers regarding system status, issue resolution, and recommended corrective actions
• Maintain a high level of customer satisfaction through professional and timely support.

Support Engineer III

Account Executive

• Develop and execute a strategic sales plan to meet quarterly and annual revenue goals.
• Identify new sales opportunities within enterprise accounts and manage a pipeline of Relationship Management.
• Build and nurture long-term relationships with key decision-makers, including CIOs, CISOs, and IT leaders.
• Conduct presentations and demos to articulate the value and benefits of solutions in the client’s unique context.
• Create detailed account plans for high-value clients, outlining growth strategies and key milestones.

Enterprise Account Executive – National Accounts

Solutions Engineer

• Lead product demonstrations, presentations, and technical discussions with clients.
• Perform detailed analysis of client needs and design security solutions accordingly.
• Collaborate closely with account managers to create tailored proposals and support the sales cycle.
• Work with technical teams to address and resolve specific security issues raised by clients.
• Customize product configurations and solutions to meet complex client requirements.
• Keep up-to-date with industry advancements and competitor offerings, providing insights to sales teams.
• Provide training and mentorship to junior solutions engineers (Solutions Engineer I).
• Conduct site surveys and security assessments for potential customers.
• Perform other job-related duties as assigned.

Solutions Engineer II

Program Manager

• Manage multiple concurrent security projects, coordinating resources across different project teams
• Develop and implement program strategies, objectives, and goals
• Monitor program performance, budgets, schedules, and resource allocation
• Manage and mentor project managers and coordinators
• Act as a liaison with clients, partners, and executive management
• Evaluate and improve program processes

Application Engineer

• work directly with customers to understand their security system requirements
• provide technical support and troubleshooting during system installation and integration
• customize security solutions to meet specific customer needs
• provide pre-sales support by demonstrating product capabilities and conducting presentations
• write technical documentation and manuals for security systems
• collaborate with the product development team to improve product offerings based on customer feedback

Support Engineer III

Enterprise Account Executive – National Accounts

Solutions Engineer II

Program Manager

Applications Engineer