Minuteman Security & Life Safety

Director

• Develop and implement technical service strategies, policies, and processes to ensure exceptional service delivery.
• Oversee technical support teams, including field service, help desk, and technical training teams.
• Ensure alignment of technical services with overall business goals and customer expectations.
• Establish and monitor key performance indicators (KPIs) to track department performance, efficiency, and quality of service.
• Work closely with product and engineering teams to improve product reliability and incorporate customer feedback.
• Manage the department’s budget, optimize resources, and support training and professional development for technical staff.
• Act as a liaison with key clients, handling escalations, technical queries, and relationship management.

Director, Technical Services

Application Engineer

• Work directly with customers to understand their security system requirements.
• Provide technical support and troubleshooting during system installation and integration.
• Customize security solutions to meet specific customer needs.
• Provide pre-sales support by demonstrating product capabilities and conducting presentations.
• Write technical documentation and manuals for security systems.
• Collaborate with the product development team to improve product offerings based on customer feedback.
• Perform other job-related duties as assigned.

Applications Engineer

Project Manager

• Oversee larger and more complex security installation projects, ensuring they are completed on time, within scope, and budget
• Lead the planning, execution, and delivery of large-scale security installation projects
• Develop and manage detailed project plans, including timelines, budgets, and resource allocation
• Coordinate with multiple stakeholders, including senior management, clients, and contractors, to ensure project success
• Analyze project risks and develop mitigation strategies to address potential issues
• Prepare and present comprehensive project reports, including financial status, progress, and key performance metrics
• Implement best practices and continuous improvement processes to enhance project outcomes
• Manage project changes and scope adjustments, ensuring alignment with client expectations

Director, Technical Services

Applications Engineer

Project Manager II