Mint Source

People Operations

• Own end-to-end people operations for embedded and retained hires, from onboarding through ongoing performance and retention
• Lead, manage, and grow the people operations team, setting standards and ensuring consistent execution across all people workflows
• Act as the primary owner of people-related client communication, including check-ins, performance discussions, and escalations
• Build strong relationships with embedded talent through regular check-ins, feedback conversations, and proactive support
• Lead onboarding and offboarding processes, ensuring talent clearly understands Mint Source's role, expectations, and policies
• Oversee payroll coordination and pay-related issue resolution in partnership with back-office support, ensuring accuracy, timeliness, and clear communication with talent
• Own performance management, including setting expectations, delivering feedback, and placing talent on performance improvement plans when required
• Confidently handle difficult conversations with talent and clients, addressing issues early and fairly
• Design and drive employee engagement and culture initiatives that reinforce accountability, ownership, and performance standards across the company
• Create, document, and enforce SOPs across people operations, including onboarding, offboarding, policy enforcement, and client touchpoints
• Partner closely with founders and recruitment leadership to ensure smooth handovers from hiring into retention
• Track people health metrics, identify risks early, and implement clear action plans to prevent churn

People Operations Lead