Minsait

Junior Help Desk Operator

Minsait

full-time

Posted on:

Location Type: Hybrid

Location: Campos dos Goytacazes • Brasil

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Job Level

Junior

About the role

  • Provide technical user support via phone, web, e-mail and chat.
  • Deliver remote IT support, focusing on quality service and on resolving incidents and requests.
  • Operate according to the knowledge base, standards, procedures and management guidance.
  • Record and report anomalies to supervision.
  • Contribute to the continuous improvement of the knowledge base.
  • Participate in training, onboarding and support for integrating new employees.
  • Support operational analyses, action plans and service improvement initiatives.
  • Work as part of a team with a focus on results and service levels.
  • Occasionally handle routing and escalation/forwarding of tickets.

Requirements

  • High school diploma with a technical course in Information Technology or Telecommunications (SISTEC or Official Gazette), or a university degree in Information Technology or a related field.
  • Desired knowledge in:
  • Hardware maintenance (desktops and laptops);
  • Data and voice networks;
  • Microsoft environments and network devices.
Benefits
  • Company-subsidized health plan for the employee.
  • Option to include dependents in the health plan with payroll deduction.
  • Dental assistance (optional).
  • Option to include dependents in the dental assistance plan with payroll deduction.
  • Meal allowance or food voucher.
  • Transportation voucher (optional).
  • Impact & Care - Personal Guidance Program that provides confidential emotional support and counseling in psychological, legal, financial, social and pet-related areas at no cost for the employee and legal dependents.
  • Gympass - Wellhub (access to over 700 gyms across Brazil with plans starting at R$ 29.90 deducted via payroll).
  • Option to include dependents in Gympass - Wellhub (up to 3 dependents - paid via credit card).
  • Access to Udemy via our intranet.
  • Partnerships with major consumer brands.
  • Agreement with SESC for the employee and dependents.
  • Discount agreements with educational institutions (undergraduate and postgraduate) and language/certification schools.
  • Group life insurance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical user supporthardware maintenancedata networksvoice networksMicrosoft environmentsnetwork devices
Soft Skills
quality serviceincident resolutionteamworkresults focusservice level orientationcommunication
Certifications
high school diplomatechnical course in Information Technologyuniversity degree in Information Technology