Senior IT Support Specialist
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Mülheim • Germany
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Job Level
About the role
- You receive incident reports and requests via phone, ticketing system or e‑mail and perform an initial analysis.
- You resolve technical issues through remote troubleshooting (software, accounts, devices, networks).
- You categorize, prioritize and process tickets or escalate them to downstream teams when necessary.
- You proactively keep users informed about progress, follow‑up questions and resolution steps.
- You maintain knowledge articles, FAQs and guides, contributing to the continuous development of the knowledge base.
- You support system monitoring and coordinate field service team deployments when required.
- You perform on‑site installations, maintenance, repairs and hardware replacements and fully document all activities.
Requirements
- Completed technical or IT‑related degree or an equivalent qualification.
- Relevant professional experience in IT support, service desk or technical field service.
- Confident handling of ticketing and remote support tools as well as common IT systems.
- Ability to analyze technical problems in a structured way and communicate solutions clearly.
- Strong service orientation, team player mentality and confident interaction with users.
- Independent working style, reliability and willingness to perform occasional on‑site assignments.
- Fluent German and English, both written and spoken.
Benefits
- An environment where you can continuously develop your skills.
- Our range of training programs is designed to help you discover a world of opportunities—whether through technical training, mentoring or innovative projects.
- Work‑life balance: work flexibly — depending on project requirements and team agreement, you have the option to work remotely and use flexible working hours across various locations.
- Diversity fuels inspiration and innovation in our company — join a diverse and open team that values mutual support and exchange.
- Not a 100% match? No problem! Capgemini Engineering supports you with a wide range of learning opportunities so you can grow both professionally and personally.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical analysisremote troubleshootingticket categorizationticket prioritizationsystem monitoringon-site installationshardware maintenancehardware replacementsdocumentation
Soft Skills
service orientationteam playercommunicationindependent workingreliability
Certifications
IT-related degreeequivalent qualification