User Researcher
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: London • United Kingdom
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About the role
- Lead the research for your team, using your expertise to suggest the best approaches and methodologies to capture the right user insights, with an eye towards leveraging AI tools to enhance efficiency and scale.
- Work closely with clients, stakeholders, product managers, designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients’ users.
- Contribute to creating better products and services that solve user problems and meet their needs, ensuring AI-driven solutions are ethical, inclusive, and user-centric.
- Plan and run both traditional and AI-enhanced qualitative studies, including remote and in-person interviews, observations, diary studies, and usability studies.
- Integrate quantitative methods such as surveys to identify actionable insights. Collaborate with the analytics team and utilise AI-powered tools to enhance and scale qualitative insights, providing a holistic view.
- Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
Requirements
- Experience and demonstrable domain knowledge working with Government Digital Service (GDS) service standards, using GDS design principles.
- Hands-on experience leading user research, using qualitative, quantitative or mixed-methods and knowing when to apply them appropriately.
- Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
- Strong storytelling, communication, stakeholder management, and facilitation skills.
- Experience working in multi-disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered and familiarity with using prototypes to test hypotheses, assumptions, and user journeys.
Benefits
- Countless training and development opportunities
- Access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
user researchqualitative methodsquantitative methodsmixed-methodsAI toolsusability studiessurveysprototypingdata analysisevidence-based design
Soft Skills
storytellingcommunicationstakeholder managementfacilitationcollaborationempathyleadershipproblem-solvingcritical thinkingadaptability