Minor Hotels Europe and Americas

Strategic Account Director

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Remote

Location: Minnesota • United States

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Salary

💰 $150,000 - $190,000 per year

Job Level

Lead

About the role

  • Develop and execute comprehensive account plans aligned with customer needs and Heraeus Medevio’s strategic objectives
  • Drive revenue expansion through upselling, cross-selling, and identifying new business opportunities within existing accounts
  • Serve as the primary relationship manager for strategic accounts, building trust and long-term partnerships with key decision-makers and influencers
  • Act as the global escalation point for customer issues, scope changes, and quality concerns, ensuring timely resolution and customer satisfaction
  • Maintain deep knowledge of customer roadmaps, industry trends, and competitive landscape to proactively propose strategic solutions that will result in generation of new business
  • Lead contract negotiations and renewals, including MSAs and pricing strategies, to maximize profitability while maintaining competitiveness
  • Monitor account performance, maintain accurate forecasts, and update CRM systems (e.g., Salesforce) to ensure transparency and alignment
  • Build and maintain a robust sales pipeline within existing accounts, ensuring strategic foresight and growth planning
  • Partner with internal teams (e.g., Portfolio Management, R&D, Operations, Marketing) to deliver tailored solutions and ensure seamless execution
  • Collaborate with internal stakeholders to resolve complex issues and enhance customer experience and loyalty
  • Provide guidance to Account Management and Customer Support teams, mentor junior commercial team members, and support portfolio prioritization efforts

Requirements

  • Bachelor’s degree in a relevant field required; MBA preferred
  • Minimum 10 years of experience in strategic account management, preferably in the medical device industry
  • Proven success in managing large OEM accounts or serving as a supplier to major medical device companies
  • Strong understanding of medical device design, development, and clinical applications
  • Demonstrated ability to build and maintain executive-level relationships and multi-functional customer engagement
  • Deep knowledge of market dynamics and ability to translate customer needs into actionable growth strategies
  • Exceptional communication, negotiation, and problem-solving skills
  • Collaborative mindset with the ability to lead cross-functional initiatives
  • Must be willing and able to travel up to 50%, including international travel
Benefits
  • Comprehensive medical, dental, and vision coverage
  • 401(k) plan with company match
  • Education reimbursement
  • Paid parental leave
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
strategic account managementcontract negotiationspricing strategiesCRM systemssales pipeline managementmarket dynamics analysiscustomer needs assessmentbusiness opportunity identificationrevenue expansion strategiesOEM account management
Soft Skills
relationship managementcommunication skillsnegotiation skillsproblem-solving skillscollaborative mindsetleadershipmentoringcustomer engagementtrust buildingstrategic foresight
Certifications
Bachelor’s degreeMBA