Application Support Engineer
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Mumbai • India
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About the role
- Provide L2 application support by resolving incidents within defined SLAs and ensuring system stability.
- Monitor recurring issues, investigate root causes, and implement permanent fixes while maintaining accurate technical documentation.
- Collaborate and communicate effectively with cross-functional teams, stakeholders, and business users to ensure smooth operations.
- Manage service and change requests in alignment with ITIL processes, driving process improvements and optimizing workflow.
- Generate reports, analyze service metrics, and contribute to knowledge-sharing and training initiatives for continuous improvement.
Requirements
- 2+ years of experience in L2 Application Support with strong expertise in incident resolution, problem management, and application stability.
- Proven ability to handle end-to-end ownership of service and change requests while ensuring strict adherence to SLAs and ITIL processes.
- Strong skills in root cause analysis, implementing permanent fixes, optimizing workflows, and driving continuous process improvements.
- Extensive experience collaborating with cross-functional technical teams, business stakeholders, and support groups to ensure seamless communication and service delivery.
- Excellent interpersonal and communication skills with a strong focus on documentation, reporting, knowledge sharing, and stakeholder training.
Benefits
- Clear career progression paths from engineering roles to architecture and consulting
- Be part of mission-critical projects that ensure security, compliance, and operational efficiency for Fortune 500 clients
- Collaborate with a diverse group of 420,000 team members in more than 50 countries
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
L2 application supportincident resolutionproblem managementapplication stabilityroot cause analysisservice requestschange requestsITIL processesprocess improvementsworkflow optimization
Soft Skills
collaborationcommunicationinterpersonal skillsdocumentationreportingknowledge sharingstakeholder trainingcontinuous improvement