Minor Hotels Europe and Americas

Solution Architect, ServiceNow

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Toulouse • France

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Tech Stack

ServiceNow

About the role

  • As a ServiceNow Solution Architect, you will be at the heart of our clients' digital transformations.
  • You will ensure solution coherence, architectural quality and technical-functional excellence across one or more modules of the Core Digital Engine: CSM, FSM, HR and/or SPM.
  • On projects and pre-sales: design robust, scalable ServiceNow architectures aligned with business needs.
  • Support clients in defining their roadmap and adopting ServiceNow best practices.
  • Lead functional and technical design, validate key decisions and arbitrate solution options.
  • Participate in key phases: scoping, workshops, design authority, product governance.
  • Oversee or challenge Delivery teams (consultants, developers, integrators).
  • Contribute to pre-sales activities: responses to RFPs, effort estimation, and presentations.
  • Ensure overall platform coherence and the proper use of the CDE framework (CSM/FSM/HR/SPM).

Requirements

  • Proven experience (minimum 5 years) in solution design and architecture for enterprise environments on ServiceNow, as well as experience with SaaS and on-premise environments.
  • Ability to define and design the platform vision and target architecture, ensure end-to-end coherence and secure the platform by design.
  • Proficiency and certification in one or more ServiceNow modules: CSM, FSM, HRSD, SPM, App Engine, etc.
  • Solid knowledge of Now Assist, ideally supported by hands-on project experience and related training/certifications.
  • Strong leadership posture, able to structure and mobilize teams through clear communication, impactful presentations and a clear-headed analysis of situations, focused on collective success.
Benefits
  • ServiceNow Elite Partner: Benefit from a strategic partnership with ServiceNow, giving you access to innovative projects, ongoing technological insight and recognition within the ecosystem.
  • Access to international projects: Work with large-scale clients on high-impact international projects across diverse sectors such as Retail, Telecom and Energy.
  • Structured skills development: Access to a ServiceNow certification program (Architect, Business Analyst, etc.) and unlimited training provided by Capgemini.
  • Active internal community: Join a dynamic ServiceNow community made up of Business Analysts, Architects, Tech Leads and more, with regular exchanges, best-practice sharing and strong managerial support.
  • Group benefits: Enjoy company-wide benefits such as employee share ownership, referral bonuses, meal vouchers, and a variety of social and cultural activities organized by the CSE (Works Council).
  • Parental support measures: Options such as 90% part-time during school holidays are available, along with many other benefits arising from our collective agreements.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
solution designarchitectureServiceNowSaaSon-premise environmentsplatform visiontarget architectureNow AssistCSMFSM
Soft Skills
leadershipcommunicationteam mobilizationpresentation skillsanalytical skillscollaborative success
Certifications
ServiceNow certification