Mid-Senior Customer Service Representative, Spanish – Supply Chain
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Bucuresti • Romania
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Job Level
About the role
- Serve as Subject Matter Expert and primary escalation point for complex orders, credit topics, and delivery issues
- Handle advanced order validation, special commercial terms, and financial approvals
- Coordinate priority deliveries with Logistics and resolve high-impact operational issues
- Oversee documentation quality for complex transactions and ensure audit readiness
- Monitor high-risk receivables and support Finance in resolving disputes
- Lead stock analysis and align with Sales/SCM on inventory optimization.
Requirements
- Good command of spoken and written English and Spanish - minimum B2 level
- 1-3 years of experience in Customer Service and Order Management
- Strong O2C, SAP SD, and international trade expertise
- Excellent problem-solving and stakeholder management skills
- Ability to drive process improvements and support team development
- High ownership, accuracy, and decision-making capabilities.
Benefits
- Flexible and dynamic work environment involving teams spread across different global locations
- Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society
- Access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera)
- Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
O2CSAP SDorder managementfinancial approvalsinventory optimizationdocumentation qualityaudit readinessproblem-solvingstakeholder managementhigh-risk receivables
Soft Skills
communicationteam developmentprocess improvementsownershipaccuracydecision-making