Minor Hotels Europe and Americas

ServiceNow ITOM Developer

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Bucuresti • Romania

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Tech Stack

ITSMServiceNow

About the role

  • Overall ServiceNow Architecture and Roadmap to be with Vendor
  • Responsible /Accountable with client consulted and approving.
  • Configure, customize, maintain and enhance ServiceNow applications and modules according to business requirement
  • Develop and maintain custom applications, UI policies, business rules, UI actions, client scripts, and workflows
  • Manage user accounts, including creating, updating, and deactivating accounts as necessary
  • Assign roles and permissions within ServiceNow to users for appropriate access levels
  • Resolve incidents related to ServiceNow functionality and performance
  • Investigate and diagnose ServiceNow related problems, working to find root causes and implement solutions
  • Manage and control changes to the ServiceNow platform, providing minimal disruption to service
  • Perform regular ServiceNow system maintenance tasks such as backups, performance tuning, and monitoring
  • Configure and maintain ServiceNow integrations with other systems and third-party applications
  • Manage ServiceNow API integrations, enabling secure and efficient data exchanges
  • Handle ServiceNow solution tickets for support requests implementation
  • Coordinate with the “ServiceNow Hi Support team” to address ServiceNow product-related issues
  • Monitor, alert and action ServiceNow issues
  • Perform ServiceNow system administration activities, including monitoring system availability, user and data administration, and instance cloning
  • Coordinate plan, prepare, test, and deploy ServiceNow upgrades to production with ServiceNow and Client
  • Conduct ServiceNow upgrade regression and UAT testing
  • Deliver and Maintain ServiceNow data and configuration integrity by managing data imports, exports, and transformations
  • Review, assess, enable new contracted ServiceNow capabilities within Client approved budget
  • Maintain and enhance existing service catalog items and integrations enabling reliable and efficient operations, automation, and data exchange

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum 3 years of hands-on ServiceNow development experience, specifically within ITOM and ITSM.
  • Solid knowledge of ServiceNow configuration: workflows, business rules, UI policies, client scripts, and custom applications.
  • Experience with ServiceNow integrations (APIs, third-party systems, data transformations).
  • Familiarity with ServiceNow upgrades, instance cloning, and system administration activities.
  • Strong troubleshooting skills for incident and problem management.
  • Understanding of ITIL processes (incident, change, problem, service catalog).
  • Ability to assess requirements, manage configurations, and maintain platform stability.
  • Strong communication skills when engaging with clients, vendors, and internal teams.
  • Ability to work independently and collaboratively in cross-functional environments.
  • Detail-oriented, methodical, and focused on service continuity and quality.
Benefits
  • Flexible and dynamic work environment involving teams spread across different global locations;
  • Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
  • Do you want to learn more? You will have access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
  • Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNow developmentServiceNow configurationworkflowsbusiness rulesUI policiesclient scriptscustom applicationsServiceNow integrationsAPI integrationsdata transformations
Soft Skills
troubleshootingcommunicationindependent workcollaborationdetail-orientedmethodicalservice continuityquality focus
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information Technology