Joining Capgemini means choosing a company where you will be empowered to shape your career
Supporting and inspired by a collaborative community of colleagues around the world
Helping the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world

Requirements

Minimum 12 to 14 years of experience in Dynamics 365 CE CRM plus Powerplatform CoE experience with strong technical and client facing skills
Technical Skills: Dynamics 365 Customer Engagement, Sales, Service, and knowledge of other Microsoft Dynamics 365 suite of products
Experience setting up Powerplatform CoE and citizen Developer
Hands-on resource knowledge in Dynamics 365 CRM, Power Platform, Copilot Studio, AI Foundry, AI builder, Agentic
Facilitate detailed design from requirements and support construction and deployment
Design components in a Service Oriented Architecture (SOA) environment with good technical expertise in middleware tools (preferably Mulesoft)
Experience in Dynamics 365 in Online, On-Premise implementations and environments and prior versions
Providing highly available scalable Dynamics 365 architecture
Hands-on experience in C#, .Net, Java Script, MS SQL, MS CRM SDK, MSD developer toolkit, SSRS
Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage
Experience in MS CRM 3rd party Integration using Middleware Tools, APIs, REST, ODATA, WebAPIs, SSIS packages
Experience in using Azure services for integration, Azure Functions, Service Bus, etc.
PCF controls, Power Apps, and Power Automate for upstream/downstream systems integrations
Experience in data migration, data analysis, data mappings, data harmonization using OOB and third-party tools (preferable experience in Azure Data Factory)
Experienced in reporting architecture with SSRS and knowledge on Power BI
Good to have knowledge in latest features of Dynamics 365 platform (Sales Insights, Customer Service Insights, Customer Voice, etc.)
Experience in effective management of cloud platform resources and good understanding of security models and connectivity of CRM systems
Technical expertise in set up of DevOps pipelines for CRM systems on cloud platforms with standard DevOps tools
Exposure in driving information management strategy, design and deployment on cloud platforms (preferably on Web Services, global infrastructure and services)
Exposure in financial services (Banking is preferable)
Should have good problem-solving and analytical skills
Should be able to think independently and be solution driven
Be accountable for solution delivery and technical leadership
Lead technical efforts for PreSales engagements and contribute towards building niche solutions/POCs
Advocate best practices to develop scalable solutions in alignment with Product roadmap through supported and upgradable customizations/implementations
Experience in Agile methodologies
Good to have Certifications: Microsoft Dynamics 365 for Sales, Microsoft Dynamics 365 for Service, Microsoft Dynamics 365 for Customizations.

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Dynamics 365 Customer EngagementPower PlatformC#.NetJava ScriptMS SQLSSRSAzure Data FactoryDevOpsAgile methodologies

Soft Skills

problem-solvinganalytical skillsindependent thinkingsolution drivenaccountabilitytechnical leadership

Certifications

Microsoft Dynamics 365 for SalesMicrosoft Dynamics 365 for ServiceMicrosoft Dynamics 365 for Customizations