Minor Hotels Europe and Americas

Head of Quality Operations

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Altstätten • Switzerland

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Job Level

Lead

About the role

  • As Head of Quality Operations, you take disciplinary and technical responsibility for the quality organization at the Altstätten site and consistently develop structures, processes and the team.
  • You ensure stable and effective quality assurance across the entire value chain – from quality planning through serial production quality and shop floor management to assembly, CNC machining, operational supplier quality, incoming inspection and measurement equipment monitoring.
  • You are responsible for local complaint management and initiate sustainable corrective and preventive actions (CAPA) to continuously improve product and process quality.
  • In addition, you manage relevant quality metrics, systematically analyze performance and derive structured and effective measures.
  • You ensure site-specific compliance with and further development of the quality management system (e.g., ISO 9001), take responsibility for audit preparations and support both internal and external audits.
  • You contribute your quality expertise early in development projects and ensure robust and industrialized implementation.
  • You actively contribute to achieving local quality objectives, support the global quality strategy and ensure its effective embedding at the site.

Requirements

  • You have a technical vocational qualification (e.g., in mechanics, mechatronics or electronics).
  • You have also successfully completed further training in a technical field and in quality assurance/quality management.
  • During several years of professional experience, you have gained solid experience in leading and developing a team in the context of quality assurance and are confident both in people management and technical challenges.
  • You are well versed in common quality standards (e.g., ISO 9001) and Quality Core Tools.
  • You are proficient in German and English, both written and spoken.
  • You are experienced and confident in using SAP, in particular the QM (Quality Management) module.
  • You are not only a team player but also stand out through your open manner, assertiveness and a forward-looking, networked way of thinking.
  • In addition, you possess strong interpersonal skills and impress with your communicative personality.
Benefits
  • Structured onboarding programs for new employees: Onboarding Day, individual onboarding plans.
  • A company mobile phone and a laptop will be provided.
  • Diverse development and training opportunities.
  • Modern workstations with up-to-date technical equipment.
  • Option to work up to 3 days from home per week.
  • Comprehensive social security benefits.
  • Stay fit at the WAGNER sports club.
  • Employee discounts with well-known manufacturers and brands.
  • Various employee events: e.g., summer party, Christmas party, ski day.
  • Catering service with a selection of lunch menus at subsidized prices.
  • Birthday gift, long-service anniversary gift, gifts for birth, marriage and much more.
  • At least 25 vacation days / target working time 41 hours per week.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality assurancequality managementCAPAquality metrics analysisquality planningCNC machiningincoming inspectionmeasurement equipment monitoringteam leadershiptechnical qualification
Soft Skills
people managementinterpersonal skillscommunicationassertivenessteam playernetworked thinkingopen mannerforward-looking mindset
Certifications
ISO 9001