Lead the onshore support function and operate as the primary point of contact for technology, business teams
Manage L3 Production Support, ensuring timely resolution of incidents, defects, and performance issues
Coordinate and drive P1/P2 incident calls to resolution with quick-on-your-feet thinking
Work with client and offshore teams, ensuring smooth handovers, clear documentation, and 24×7 coverage as required
Provide deep technical oversight for Java-based integration systems built on Spring Boot, REST APIs, microservices, and cloud-enabled services
Review and guide resolution for complex production issues involving APIs, integration flows, authentication/authorization layers, performance bottlenecks, and downstream failures
Support minor enhancements, deployment validation, configuration updates, and platform optimization activities
Collaborate with architecture, development, DevOps, and QA teams for release planning and platform readiness
Act as the onshore liaison for all support operations - communicating status, risks, and action plans proactively

Requirements

10+ years of IT experience with strong exposure to Java technologies
Expertise with Java, Spring Boot, REST APIs, microservices, JSON, and integration frameworks
Solid understanding of API Gateways, logging/monitoring tools (ELK, Splunk, Dynatrace, etc.), and CI/CD pipelines
Oversee and manage the production support operations of a Java Spring Boot-based integration
Good experience handling L3 production support teams in a distributed (onshore-offshore) environment
Drive end to end service delivery, ensuring platform stability, managing stakeholder expectations, and leading improvement initiatives.

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

JavaSpring BootREST APIsmicroservicesJSONAPI Gatewaysintegration frameworksproduction supportincident managementplatform optimization

Soft Skills

leadershipcommunicationproblem-solvingcollaborationstakeholder managementproactive communicationquick thinkingteam managementorganizational skillsincident resolution