Senior Program Manager – QSR Industry, Commerce & Omni Channel
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Dallas • Texas • United States
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Salary
💰 $101,300 - $250,640 per year
Job Level
About the role
- Responsible for driving multi‑workstream initiatives that improve operational efficiency, enhance customer experience, optimize technology investments, and strengthen the performance of QSR business operations
- Oversee the project/engagement/contract/activity daily and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources
- Responsible for risk and issue management, project/engagement communication and stakeholder management
- Perform the activities of planning, organizing, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way
- Ensure that buying, returns, loyalty, and promotions are consistent across channels to drive both growth and experience
- Collaborate closely with franchisees and multi‑unit operators to drive alignment and consistent execution.
Requirements
- 12+ years of program/project management experience, specifically with extensive experience in QSR industry experience or multi‑unit restaurant operations oversight
- Strong understanding of QSR fundamentals, including standardized menus, speed‑focused execution, minimal table service, and high‑volume production environments
- Demonstrated success leading cross‑functional initiatives involving technology, operations, customer experience, and franchise organizations
- Expertise in data‑driven program management, including metrics development, reporting structures, and performance analysis
- Strong communication, stakeholder management, and change‑leadership skills, particularly within complex operational environments
- Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred.
Benefits
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
- Company paid holidays
- Personal Days
- Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementproject managementrisk managementissue managementperformance analysismetrics developmentreporting structuresdata-driven program managementstakeholder managementchange leadership
Soft Skills
communicationcollaborationorganizational skillsleadershipcustomer experience focusoperational efficiencyproblem-solvingstrategic thinkingrelationship managementadaptability