Minor Hotels Europe and Americas

Customer Service Representative

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Bucuresti • Romania

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Job Level

Junior

About the role

  • Validate and process customer orders, coordinating approvals with Finance, SCM, and Product teams;
  • Serve as main contact for customers, providing timely and accurate information;
  • Coordinate delivery schedules with Logistics and manage order changes;
  • Prepare invoices, export documents, and manage letters of credit or prepayments;
  • Monitor receivables, support dunning, and assist with payment allocation;
  • Conduct periodic stock checks and update distribution plans;
  • Support after-sales follow-up and customer calls.

Requirements

  • Good command of spoken and written English and German - minimum B2 level;
  • 3-12 months of experience in Customer Service/ Order Management;
  • Solid understanding of O2C processes and international trade basics;
  • SAP SD and MS Office proficiency;
  • Strong communication, organization, and customer service skills;
  • Ability to handle multiple priorities with a proactive approach.
Benefits
  • Flexible and dynamic work environment involving teams spread across different global locations;
  • Communities with shared interests and identities, all working together to advance diversity, equity and inclusion within the workplace and society;
  • Access to various training programs and platforms (e.g.: content provided by Pluralsight, Harvard and Coursera);
  • Attractive benefits package (meal tickets, medical services, Benefit online, Employee Share Option Plan).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
O2C processesinternational trade basicsSAP SDMS Officeorder management
Soft Skills
communicationorganizationcustomer serviceproactive approachability to handle multiple priorities