Provide Level 2 application and platform support for enterprise applications hosted on Windows and OpenShift (OCP)
Monitor system health, application performance, and container workloads to ensure high availability and resilience
Troubleshoot and resolve production incidents, perform root cause analysis (RCA) and implement permanent fixes
Support and maintain CICD pipelines, deployment workflows, and environment stability
Work closely with development, infrastructure, and cloud teams to support release, deployment, and change activities
Apply SRE principles such as automation, observability, reliability engineering, and incident prevention
Develop and maintain runbooks, SOPs, dashboards, and operational documentation
Participate in on-call rotations and actively support major incident management
Identify opportunities to improve reliability through automation, scripting and DevOps tools

Requirements

Strong experience in Application Support, SRE or Production Support roles
Hands-on experience with Windows Server, application support, troubleshooting, performance analysis
OpenShift Container Platform (OCP) monitoring, deployment support, and container lifecycle troubleshooting
DevOps practices including CICD automation and infrastructure reliability
Experience supporting mission-critical applications in large enterprise environments
Strong understanding of incident, problem, and change management processes
Ability to analyze logs, alerts, metrics and dashboards to quickly restore services
Excellent communication skills and ability to work effectively with cross-functional teams

Benefits

Paid time off based on employee grade (A-F), Vacation: 12-25 days, defined by policy
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

application supportSREtroubleshootingperformance analysisOpenShiftCICD automationincident managementroot cause analysisscriptingDevOps

Soft Skills

communicationcross-functional collaboration