Minor Hotels Europe and Americas

Product Design Director

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

About the role

  • Project delivery -​​ ensure we deliver high-quality work while maintaining our agreed margins
  • Oversee the delivery of complex product design projects
  • Ensure quality design work and inspire our clients to value high quality design.
  • Have a strategic view of how our work will provide impact for the client and regularly review our scope, deliverables and relationship to ensure we are on track to provide as much impact as possible.
  • Experience of leading and coaching teams across all stages of the product and service design process, from initial user research and insight through to, workshops, ideation and concepting, prototyping and the final delivery of designs.
  • Experience in how AI is reshaping these phases and processes to drive greater impact.
  • Ensure projects are initiated successfully, overseeing project deliverables and providing timely feedback to the team.
  • Input into team scheduling, before and during the project where necessary.
  • Monitor overall resource allocation, initiating corrective action where necessary.
  • Be accountable for project profitability, along with other related metrics such as utilisation.
  • Client relationships - build trusted relationships with key clients
  • Provide strategic counsel to your clients’ senior leadership teams and nurture relationships with client partners.
  • Develop and grow trusted relationships with senior clients and work with them to actively address any relationship issues impacting the project.
  • Ensure client happiness on projects that you are overseeing.
  • Team - inspire and lead teams to do great work
  • Ensure the happiness of individuals and the team on projects that you are overseeing.
  • Help create the right environment for the team to do great work.
  • Play a key role in identifying and managing any performance issues.
  • Role model the giving and receiving of timely feedback.
  • Be comfortable giving constructive feedback to the leadership team and clients.
  • Sales - help bring in and win exciting work for business
  • Generate and convert new business opportunities with existing and new clients
  • Advance frog’s design approach and practice
  • Be responsible for helping win a set amount of revenue, working with your colleagues to qualify new opportunities and deliver high-quality responses to client briefs.
  • Identify, shape and help win follow-on opportunities with your current clients.
  • Be aligned to specific key and growth clients and play a key role in the development and execution of the associated client plans.
  • Help turn leads into new clients by supporting and/or leading initial conversations with potential clients.
  • Contribute to the frog’s new business, marketing and thought leadership activities
  • Be proactive in building and growing client relationships.
  • Be passionate about growing Idean as a business.
  • Be confident discussing the commercial performance of individual projects and the business as a whole.
  • Practice and development management - play a key role in shaping and supporting the development of the product design practice and team members
  • Be responsible for the growth and development of our product design Community of Practice and industry and regularly share your work and ideas with the broader team and community.
  • Actively participate and lead activities in the product design Community of Practice, ensuring it is driving value to the team and studio.
  • Play an active role in progressing the team by hosting skill development activities, such as demos, workshops and knowledge sharing sessions.
  • Play an active role in growing the team by informing hiring plans, defining profile specifications, and leading hiring efforts.

Requirements

  • Experience of product design and development, digital transformation or customer experience design.
  • Your experience should go beyond the strategy and include piloting and taking services live.
  • A point of view and experience of using AI to reshape “what” we design.
  • Experience of all stages of the design process, from initial analysis, workshops, sketches, ideas and concepts through to user research, prototyping and the final delivery of designs.
  • A point of view and experience on how AI is shaping “how” we design.
  • An understanding of the challenges and intricacies of designing for digital and non digital ecosystems
  • A strong understanding of user-centred design
  • Passion about helping to create an environment where people can do great work
  • The ability to form thoughtful and considered perspectives, supported by both objective fact and strategic conviction.
  • The ability to inspire a team working for you to push for excellence and deliver bold, fresh thinking with experience in managing and leading teams.
  • Encourage a culture of learning, sharing resources and providing reinforcement of individuals goals within the team.
  • Strong business acumen and a hunger to learn more
  • The drive to deliver excellent work and lead others towards this
  • The drive to proactively identify and implement improvements to the way we work
  • Comfort leading sessions with senior clients.
  • You should be experienced presenting to senior executives and large audiences, both formally and informally, facilitating workshops and ideation sessions.
  • Strong feedback skills and the drive to role model these activities.
  • Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve.
  • Be entrepreneurial in spirit, making best use of all the tools available to you, across frog and the wider Capgemini family.
Benefits
  • flexible benefits options
  • variable element dependent grade and on company and personal performance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product designdigital transformationcustomer experience designuser researchprototypingAI in designuser-centred designworkshopsideationconcept development
Soft Skills
team leadershipstrategic thinkingclient relationship managementfeedback skillsinspirationbusiness acumenproblem-solvingcommunicationcollaborationcoaching