Senior Service Management Consultant, German
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Katowice • Poland
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Job Level
About the role
- Registers and/or ensures registration of new software Assets, hardware Assets/Configuration Items (CIs)
- Maintains proper relationships as defined in the agreed Configuration Models; this includes (but is not limited to) people, IT components, and contracts
- Conducts research related to software assets for renewal
- Identify savings opportunities for renewals and services
- Follows through with vendors and associates to obtain savings
- Works with client and service providers to ensure software entitlements and contractual data is accurately captured and maintained through process
- Identifies and remediates process gaps within the software renewal management process
- Audits software assets as planned in the Audit Schedule to ensure accuracy - via physical or auto-scans; proactively identifying discrepancies and driving same to closure to maintain accuracy of the SACM process and policies
- Assists in conducting Quality Assurance over SACM process and policies
- Assists in SACM Service Level Agreement reporting, both operational and ad-hoc reports as required and agreed
- Reconciles asset renewal terms and conditions (contractual language) to actual deployed scenarios to determine software renewal timelines
- Follows and champions SACM process & technology standards
- Works closely within SACM and various IT towers to communicate accurate renewal data
- Assist with customer/3rd party queries on the state of the Assets/CIs
- Works with Regional/Global Change Managers, Release Managers, Data Quality Managers, Data Managers and data Owners
- Assist in the Audits of the CMDB as planned in the Audit Schedule to ensure accuracy - via physical or auto-scans; proactively identifying discrepancies and driving same to closure to maintain accuracy of the CMDB and enforce SACM/Change Management process and policies
- Manage customer/3rd party queries on the state of the Assets/CIs
Requirements
- Expert in Software Asset Management Lifecycle processes
- Expert in Configuration Management processes
- Proficient in driving financial improvement through Software Asset Management
- Experience of working in an ITIL-aligned organization
- Knowledgeable of the Change Management/IMAC processes and policies
- Expert in the technologies support Software Asset Management and CMDBs, auto-discovery tooling
- Experienced in Software Asset Management process & operational delivery
- Experienced with contract terms and conditions (T&C’s)
- Experienced with how vendor and contracts data must be related to each other and software assets within a CMDB
- Proficient in the operations of software inventory and compliance including industry best practices
- 3+ years of Software Asset and/or License Management
- Excellent analytical & technical skills
- Strong planning and organizational skills
- Good interpersonal skills (teamwork, facilitation, negotiation)
- Aware of solution components and their capabilities
- ITIL certified; (foundation as a minimum, manager or expert level desirable)
- Capable of evaluating multiple options and recommending a suitable solution based the requirements in question
- English and German language is a must have
Benefits
- medical care with Medicover
- private life insurance
- Sports card
- Capgemini Helpline offering therapeutical support
- access to over 70 training tracks with certification opportunities
- free access to Education First languages platform
- Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings
- hybrid working model that fits your life
- home office package (including laptop, monitor, and chair)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Software Asset Management LifecycleConfiguration ManagementFinancial ImprovementITILChange ManagementIMAC processesAuto-discovery toolingSoftware inventory complianceContract terms and conditionsData relationship management
Soft Skills
Analytical skillsTechnical skillsPlanning skillsOrganizational skillsInterpersonal skillsTeamworkFacilitationNegotiationProblem-solvingCommunication
Certifications
ITIL FoundationITIL ManagerITIL Expert