Service Designer
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: London • United Kingdom
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About the role
- Evaluate existing services for usability, accessibility, and effectiveness and partner with stakeholders to understand needs and co-create solutions.
- Apply the right research methods to uncover insights and evidence.
- Prototype and test ideas, working with specialists to make them real.
- Facilitate workshops that align stakeholders around a shared vision.
- Support delivery teams to adopt a holistic service design approach and contribute to shaping the Experience Design team’s direction and practice.
Requirements
- Solid experience in service design, with a portfolio demonstrating research, service mapping, prototyping, delivery, and impact (consulting or agency experience a plus).
- Experience with government service standards and accessibility principles (experience in GDS assessments is a plus).
- Strong skills in user-centred design methods, from research through to delivery.
- Confident in planning and conducting user research, prototyping, and synthesising insights into improvements.
- Ability to work in agile, fast-paced environments, collaborating across multidisciplinary and multi-vendor teams.
- Confidence in engaging with stakeholders — from facilitating workshops to influencing decisions with evidence.
Benefits
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service designresearch methodsservice mappingprototypinguser-centred designuser researchsynthesising insightsagile methodologiesdeliveryimpact assessment
Soft Skills
stakeholder engagementfacilitationcollaborationinfluencing decisionscommunicationproblem-solvingvision alignmentteamworkadaptabilitycritical thinking