Incident Manager, French
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Katowice • Poland
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Job Level
About the role
- Monitoring and managing the progress of incidents of internal teams and external teams as required
- Prioritizing incidents according to their urgency and influence on the business
- Monitor resolver queues and escalate when incidents are not being resolved within service levels
- Provide incident reporting as needed
- Production and maintenance of the Major Incident communication
Requirements
- Very good verbal and written French language
- At least one year of experience in a service management position
- Presenting La Niaque! attitude
- Very good management and communication skills
- Ability to facilitate and coordinate technical major incident restauration team meetings
- Basic ITIL knowledge
- Good command of MS Office suite
Benefits
- medical care with Medicover
- private life insurance
- Sports card
- Capgemini Helpline offering therapeutical support
- educational podcast "Let's talk about wellbeing"
- access to over 70 training tracks with certification opportunities
- free access to Education First languages platform
- Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings
- continuous feedback and ongoing performance discussions
- hybrid working model
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITIL
Soft Skills
verbal communicationwritten communicationmanagement skillsfacilitation skillscoordination skills