ServiceNow Business Analyst
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Cairo • Egypt
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Tech Stack
About the role
- Collaborate with business units to gather, document, and validate requirements for new ServiceNow capabilities and enhancements.
- Translate business needs into functional specifications, user stories, use cases, and acceptance criteria.
- Facilitate workshops, design sessions, sprint planning, and UAT activities.
- Analyze existing workflows and recommend process optimization aligned with ServiceNow best practices.
- Work closely with ServiceNow developers, architects, and administrators to ensure successful delivery of solutions.
- Support the creation and maintenance of platform governance, data standards, and configuration management processes.
- Conduct impact analysis for platform updates, new releases, and integrations.
- Lead testing activities including functional testing, regression testing, and user acceptance.
- Train end users, create documentation, and ensure smooth adoption of new features.
- Monitor platform performance and assist in continuous improvement initiatives.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field
- 5–8+ years of experience as a Business Analyst, with at least 3+ years focused on ServiceNow.
- Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, CMDB, or ITAM.
- Experience writing detailed functional requirements, user stories, and process documentation.
- Strong analytical and problem‑solving abilities with a focus on process improvement.
- Familiarity with Agile/Scrum methodologies.
- Excellent communication skills with the ability to engage both technical and non‑technical stakeholders.
- ServiceNow certifications preferred (e.g., CSA, CAD, ITSM, or specialty certifications).
- Experience with integrations, data modeling, and platform governance is a plus.
Benefits
- Professional development
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowITSMITOMHRSDCSMCMDBITAMfunctional requirementsuser storiesprocess documentation
Soft Skills
analytical abilitiesproblem-solvingprocess improvementcommunication skillsstakeholder engagementcollaborationfacilitationtrainingdocumentationcontinuous improvement
Certifications
CSACADITSMServiceNow specialty certifications