Technical Customer Support Specialist
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Hybrid
Location: Markdorf • Germany
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Tech Stack
About the role
- Respond to customer inquiries and complaints via telephone, Microsoft Teams and email
- Monitor open customer requests from creation to resolution
- Support international customers on-site in troubleshooting and resolving faults
- Work closely with colleagues from adjacent departments (e.g., R&D, Repair)
Requirements
- Completed vocational training in electrical engineering (e.g., mechatronics technician, electrician, technician) or equivalent qualification
- Experience in technical customer support or service
- Familiarity with an ERP system
- Fluent in German and English, both written and spoken
- Willingness to travel approximately 10–20%
- Strong customer-service orientation
Benefits
- Personalized onboarding
- Wide range of training and development opportunities
- Bike leasing and EGYM Wellpass
- Corporate Benefits
- Company events
- On-site company restaurant "Josef's"
- Paid time off for certain occasions
- Employee social fund
- Flexible working hours / 1–3 days remote work per week
- 30 days annual leave (full-time = 40 h/week)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
electrical engineeringmechatronicstechnical customer supporttroubleshootingfault resolutionERP system
Soft Skills
customer-service orientationcommunicationcollaborationproblem-solving
Certifications
vocational training in electrical engineering