Lead end to end Salesforce architecture including data model, security, integrations, analytics, DevOps, and environment strategy.
Design Service Cloud and Experience Cloud solutions that are scalable, secure, and high performing.
Create High-Level Designs (HLDs) and documentation based on business requirements for Service and Support, export control data, and Revenue Cloud (as needed).
Oversee and review Low-Level Design (LLD) documentation for Salesforce enhancements.
Perform technical and business requirements gathering and translate needs into Salesforce solutions.
Align Salesforce solutions with business goals and technical requirements.
Lead governance processes for Salesforce design, architecture, and quality assurance.
Collaborate with cross functional teams, product owners, and stakeholders to ensure solution alignment.
Analyze and evaluate when third party solutions are needed to complement Salesforce.
Support integration strategies between Salesforce and ServiceNow.
Ensure compliance with Salesforce best practices, architectural principles, and technical standards.

Requirements

Minimum 5 years of Salesforce implementation experience as a Solutions Architect
Strong hands on expertise with Service Cloud and Experience Cloud
Experience working with ServiceNow and integrating it with Salesforce
Proven experience aligning Salesforce technologies with business strategies and technical requirements
Strong background in gathering technical and business requirements and translating them into scalable Salesforce solutions
Deep understanding of Salesforce platform architecture, including: Data modeling; Security and access control; Environment and release management; DevOps processes; Integration patterns; Analytics and reporting & Product roadmap considerations
Demonstrated leadership in architectural governance, design reviews, and quality assurance
Excellent communication, documentation, and stakeholder management skills.

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce architectureService CloudExperience Clouddata modelingsecurityintegrationsanalyticsDevOpsenvironment strategyrequirements gathering

Soft Skills

leadershipcommunicationdocumentationstakeholder management