Minor Hotels Europe and Americas

Principal Program Manager – QSR Industry, Commerce & Omni Channel

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Dallas • Texas • United States

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Salary

💰 $142,200 - $299,980 per year

Job Level

Lead

About the role

  • Lead large-scale, multi-phase programs focused on operational excellence, digital transformation, customer journey enhancements, and profitability improvements
  • Translate business objectives into structured program plans aligned with QSR-specific requirements such as speed of service, standardized processes, and high-volume throughput
  • Deliver programs that measurably improve throughput, consistency, and customer satisfaction across both digital and physical service channels
  • Demonstrate strong capability in franchise and multi-unit operations, including experience in site development, supervision methods, real-estate strategy, and scalable operational standards across locations
  • Apply strong business acumen and financial fluency, including budgeting, labor optimization, cost control, and ROI evaluation of operational or product initiatives
  • Partner effectively with franchisees and field operations teams to drive frontline adoption at scale
  • Drive efficiency improvements across restaurant operations using proven QSR practices such as standardized workflows, limited menus, optimized kitchen layouts, and streamlined service models
  • Lead modernization initiatives for ordering systems, mobile apps, loyalty programs, and self-service experiences—now core capabilities in QSR environments
  • Implement digital and operational innovations aligned with modern QSR trends, such as mobile ordering, automation, and personalization, to enhance efficiency and customer frequency
  • Manage cross-functional teams, including operations, marketing, technology, supply chain, and franchise partners, to ensure efficient execution and measurable business outcomes

Requirements

  • 18+ years of program/project management experience, specifically with expertise in QSR industry experience or multi-unit restaurant operations oversight
  • Strong understanding of QSR fundamentals, including standardized menus, speed-focused execution, minimal table service, and high-volume production environments
  • Demonstrated success leading cross-functional initiatives involving technology, operations, customer experience, and franchise organizations
  • Expertise in data-driven program management, including metrics development, reporting structures, and performance analysis
  • Strong communication, stakeholder management, and change-leadership skills, particularly within complex operational environments
  • Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred.
Benefits
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
  • Company paid holidays
  • Personal Days
  • Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementdata-driven program managementbudgetingcost controlROI evaluationperformance analysissite developmentlabor optimizationoperational excellencedigital transformation
Soft Skills
strong communicationstakeholder managementchange leadershipbusiness acumencross-functional team leadershipcustomer journey enhancementefficiency improvementfranchise partnershipsupervision methodsorganizational skills