Minor Hotels Europe and Americas

Program Manager – QSR Industry, Commerce & Omni Channel Domain

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Dallas • Texas • United States

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Salary

💰 $76,200 - $203,800 per year

Job Level

SeniorLead

About the role

  • Responsible for leading either a large contract/engagement or a definable segment of a very large and complex contract/engagement.
  • Drive operational excellence across franchise and multi‑unit environments by optimizing site development, scalable standards, workflow efficiency, and speed of service.
  • Apply strong business acumen through budgeting, labor planning, cost control, and ROI evaluation to enhance profitability and competitive positioning.
  • Lead cross‑functional and franchisee partnerships to implement digital innovations, improve throughput and guest experience, and ensure consistent execution of new initiatives.
  • Manage multi‑phase, high‑impact projects aligned with QSR operational standards, coordinating across operations, marketing, supply chain, and technology for measurable results.
  • Improve QSR efficiency and customer experience by modernizing digital systems (POS, KMS, mobile, loyalty, automation), optimizing workflows and store design, and supporting menu, pricing, and SKU‑mix initiatives.
  • Partner with cross‑functional teams and franchise operators to ensure consistent execution across sites, supporting pilots, new store development, operational audits, and readiness for scalable growth.
  • Use data, guest insights, and KPIs (sales lift, labor efficiency, digital adoption, food costs, uptime) to guide decision‑making, build business cases, and evaluate ROI for operational and digital investments.

Requirements

  • 7-10+ years of program /project management experience, specifically with a minimum of 3 years direct QSR industry experience or multi‑unit restaurant operations oversight.
  • Strong understanding of QSR fundamentals, including standardized menus, speed‑focused execution, minimal table service, and high‑volume production environments.
  • Demonstrated success leading cross‑functional initiatives involving technology, operations, customer experience, and franchise organizations.
  • Expertise in data‑driven program management, including metrics development, reporting structures, and performance analysis.
  • Strong communication, stakeholder management, and change‑leadership skills, particularly within complex operational environments.
  • Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred.
Benefits
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
  • Company paid holidays
  • Personal Days
  • Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementbudgetinglabor planningcost controlROI evaluationdata-driven program managementmetrics developmentperformance analysisworkflow optimization
Soft Skills
business acumencommunicationstakeholder managementchange leadershipcross-functional leadershipoperational excellenceguest experience improvementpartnership buildingdecision-makingteam collaboration