Minor Hotels Europe and Americas

Senior Program Manager – QSR Industry, Commerce & Omni Channel Domain

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Dallas • Texas • United States

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Salary

💰 $93,800 - $250,640 per year

Job Level

Senior

About the role

  • Responsible for leading either a large contract/engagement or a definable segment of a very large and complex contract/engagement
  • Demonstrate strong capability in franchise and multi‑unit operations, with experience in site development, supervision methods, real‑estate strategy, and scalable operational standards across locations
  • Partner effectively with franchisees and operations teams to drive aligned adoption and sustainment
  • Implement digital and operational innovations aligned with modern QSR trends, including mobile ordering, automation, kitchen technology, and personalization
  • Translate business objectives into structured program plans tailored to QSR requirements such as speed of service, standardized workflows, and high‑volume throughput
  • Drive efficiency improvements across restaurant operations using proven QSR best practices such as optimized kitchen layouts, simplified menus, and streamlined workflows
  • Oversee implementation of digital menu boards, POS enhancements, KMS technologies, automation solutions, and analytics frameworks supporting predictive labor, inventory, and menu performance
  • Partner with culinary, marketing, and operations leaders to drive data‑driven menu optimization, product launches, and value engineering.

Requirements

  • 12+ years of program /project management experience, specifically with extensive experience in QSR industry experience or multi‑unit restaurant operations oversight
  • Strong understanding of QSR fundamentals, including standardized menus, speed‑focused execution, minimal table service, and high‑volume production environments
  • Demonstrated success leading cross‑functional initiatives involving technology, operations, customer experience, and franchise organizations
  • Experience Leading modernization initiatives including ordering systems, loyalty programs, mobile channels, and self‑service experiences
  • Expertise in data‑driven program management, including metrics development, reporting structures, and performance analysis
  • Strong communication, stakeholder management, and change‑leadership skills, particularly within complex operational environments
  • Experience working with digital ordering platforms, POS systems, loyalty programs, or restaurant automation strongly preferred
  • Strong program leadership, cross‑functional collaboration skills, and hands‑on understanding of fast‑paced, high‑volume restaurant environments where speed, consistency, and scalability are essential.
Benefits
  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
  • Company paid holidays
  • Personal Days
  • Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementdata-driven program managementmetrics developmentperformance analysisrestaurant operations oversightmodernization initiativesmenu optimizationoperational standardshigh-volume production
Soft Skills
communicationstakeholder managementchange leadershipcross-functional collaborationleadershipefficiency improvementstrategic planningpartneringdata-driven decision makingsupervision methods