Lead Service Designer
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: London • United Kingdom
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Job Level
About the role
- Lead complex service and product design engagements end to end
- Guide multidisciplinary teams and influence senior stakeholders
- Shape delivery and set standards
- Mentor designers and support performance management
- Contribute to hiring, onboarding, and team development
Requirements
- Experience leading service design through full lifecycle including piloting and live operation
- Evidence of building design capability
- Strong facilitation skills
- Fluency in service design methods
- Comfort operating in the gap between design and delivery
- Experience working across multiple sectors
- Understanding of accessibility requirements
Benefits
- Employee wellbeing programs
- Mental Health Champions across business areas
- Wellbeing apps such as Thrive and Peppy
- Peer Recognition Portal called Applaud
- Core and flexible benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service designdesign capabilityaccessibility requirements
Soft Skills
leadershipmentoringfacilitationinfluencingteam development