Minor Hotels Europe and Americas

Senior Manager, Services Project/Program Management

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Cairo • Egypt

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Job Level

Senior

About the role

  • Oversee the end‑to‑end lifecycle of highly complex, high‑risk customer programs, from solution design through customer turnover.
  • Lead teams responsible for managing strategic customer engagements, ensuring high‑quality delivery and customer satisfaction.
  • Serve as a key liaison between sales, partners, customer service, and technical teams.
  • Resolve internal conflicts, align priorities across functions, and ensure execution of project and program objectives.
  • Direct the strategic and operational objectives of the Services Project/Program Management organization.
  • Oversee staffing, resource planning, and the career development of team members.
  • Manage the delivery of billable consulting and professional services engagements.
  • Ensure creation and execution of project/program implementation plans that define roles, responsibilities, and timelines.
  • Coordinate project and program activities with partners and third‑party resources as needed.
  • Ensure engagements meet agreed scope, schedule, quality, and customer satisfaction expectations.
  • Identify risks, drive issue resolution, and ensure adherence to delivery processes and governance.

Requirements

  • Bachelor’s degree with 12+ years of relevant experience
  • Outstanding English communication, both verbal and non-verbal
  • Proven ability to set operational objectives, establish policies, and lead teams within a services or project/program management organization.
  • Experience developing, modifying, and executing policies that impact immediate operations and broader business areas.
  • Advanced understanding of the services project/program management domain and strong awareness of company-wide operations and the competitive environment.
  • Strong conceptual thinking skills with the ability to analyze complex issues aligned to organizational goals.
  • Skilled in addressing ambiguous problems requiring strategic direction.
  • Demonstrated success driving strategy and outcomes for large initiatives across multiple functions.
  • Strong judgment and decision-making skills, with ability to influence medium-term business outcomes.
  • Excellent communication, leadership, and stakeholder-management capabilities.
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprogram managementsolution designresource planningrisk managementpolicy developmentissue resolutionconsultingimplementation planningstrategic planning
Soft Skills
communicationleadershipstakeholder managementconceptual thinkingdecision-makingproblem-solvingteam managementcustomer satisfaction focusconflict resolutionstrategic direction