Minor Hotels Europe and Americas

Process Manager

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Katowice • Poland

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Job Level

Junior

About the role

  • Drive actions that increase the percentage of changes that are implemented correctly first time
  • Ensure that change implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt
  • Ensure that all changes are managed as planned within the timescales agreed with the change requester
  • Ensure agreed Request for Change (RFC) are entered correctly in the Change Control System
  • Organize Change Advisory Board Meetings (CAB), Ensure agenda and papers are issued to participants in good time
  • Review, Monitor and communicate the progress and final outcome of changes to all relevant parties
  • Ensure RFCs are allocated an appropriate priority in collaboration with the requester to ensure appropriate scheduling
  • Reject impractical RFCs
  • Chair CAB meetings
  • Ensure all impacted/interest parties are informed throughout the change life cycle
  • Take personal control of Emergency Changes
  • Drive actions that minimize disruption to our customer’s environments due to changes
  • Provides guidance and assistance to SDOs to ensure a globally consistent approach to operational processes

Requirements

  • Experience in IT Infrastructure, with emphasis on operational management
  • Acted in a change management capacity in a customer service or IT environment for at least 12 months
  • Clear commitment to Service Management Framework Approach to IT Infrastructure management essential, previous experience strongly desirable
  • ITIL V3 or V4 Foundation Certificate would be an advantage
  • Experience in using a Change Management system
  • Experience in dealing with technical and non technical teams
  • Good knowledge and experience of how to manage SLA’s and KPI’s
  • Ability to update existing process documentation and training materials
  • Excellent excel skills
  • Fluent English both verbal and written
  • Fluent French both verbal and written
  • Nice to have: Experience in the following Release Management duties would be an asset: Managing release process and release schedule, Management of releases, Drive process improvement, Transition of new services into operational support, Management of escalations and service reporting, Ownership of Definitive Hardware Stores and Definitive Software Libraries
Benefits
  • yearly financial bonus
  • private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms
  • life insurance
  • access to NAIS benefit platform
  • access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform.
  • free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings
  • hybrid working model that fits your life
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Change ManagementService Management FrameworkSLA ManagementKPI ManagementProcess DocumentationRelease ManagementExcel
Soft Skills
CommunicationOrganizationalLeadershipCollaborationProblem Solving
Certifications
ITIL V3 Foundation CertificateITIL V4 Foundation Certificate