Minor Hotels Europe and Americas

Customer Success Specialist

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Bogota • Colombia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1: many and 1:1 customer engagements
  • Work within a globally consistent delivery process to provide Licensing, Services and Software onboarding support to customers
  • Understands customers business requirements and aligns to Cisco solutions
  • Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery.
  • Enable customers to begin their onboarding journey by educating them on where to go next after Enterprise Agreement Onboarding
  • Inspire customers to take needed actions in their onboarding for success and track long term business outcomes
  • Collaborate with Account teams, Customer Success, Partners to improve customer adoption, address product concerns, and drive incremental growth
  • Collaborate with peers to share best practices to improve delivery processes and the customer experience
  • Handover newly onboarded customers to Customer Success team “ready to go,” post activation
  • Understand and connect customer goals to offer functionality to accelerate customer value
  • Lead Generation
  • A good customer service spirit and attitude

Requirements

  • Min 1 year to 3 years + working experience in IT industry (Service support) / Customer Success and/or Customer relationship management
  • Work experience with Cisco related products or Cisco CCNA certification is preferred (Technical knowledge preferred)
  • Excellent Communication Skills
  • Presentation and Collaboration skills
  • Multiple stakeholder management (Candidate should have worked in B2B environment)
  • Can work independently without supervision, confident customer-facing, can-do attitude / Positive demeanor
  • Great Team player and flexible
  • Consultative and Strategic mentality
  • Skilled in converting goals into actionable plans to meet business objectives
  • PowerPoint, Excel knowledge and basic reporting skills
  • Willingness to work in US Shift hours (permanently)
  • Bachelor's Degree (or equivalent) in Engineering or similar technical field
Benefits
  • Health insurance
  • Flexible working hours
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Cisco productsCustomer relationship managementService supportLicensingOnboardingLead generationReporting skillsTechnical knowledgeB2B environmentConsultative mentality
Soft Skills
Excellent communication skillsPresentation skillsCollaboration skillsStakeholder managementIndependent workCustomer-facingPositive demeanorTeam playerFlexibleStrategic mentality
Certifications
Cisco CCNA certification