Minor Hotels Europe and Americas

Managing Consultant, Service Integration

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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Job Level

SeniorLead

About the role

  • Management of separately contracted and delivered IT services to ensure they consistently operate together.
  • Ensuring SI services are delivered on time, within budget, and to the customer's satisfaction with the required contribution margin.
  • Service consulting
  • Multi-supplier service operations
  • Multi-supplier service transition and transformation
  • Developing solutions tailored to each client's requirements
  • IT Service Management transformation
  • Service and IT effectiveness assessments
  • Implementation of Service Level Agreements and Operating Level Agreements
  • Service reporting, auditing and benchmarking
  • Defining service strategies
  • Conducting current-state assessments
  • Defining service and operating models
  • Advising on sourcing matters
  • Oversight of the supply chain
  • Supporting organizational setup and change
  • Assessing potential and opportunities
  • Defining and advising on governance models for the SI environment
  • Operational management of vendors within the SI environment
  • Championing SI adoption within Operations
  • Supporting the global sourcing strategy, including the transfer of work packages to Rightshore centers

Requirements

  • Ability to support building a sales pipeline for SI opportunities
  • Ability to communicate visions, goals and priorities for a new business model
  • Leadership presence with credibility, assertiveness and persuasiveness toward clients, third parties and internal stakeholders
  • Proven track record in delivering services that develop, maintain and improve client relationships and a consultative approach to delivering and positioning new services
  • Understanding of SLAs, required performance indicators and contractual obligations for managing contracts and client relationships
  • Excellent consulting skills
  • Strong business development skills
  • Understanding of the Service Integration framework and its context
  • Knowledge of governance models
  • Knowledge of IT organizational models
  • Collaborative approach to foster intra-BU and inter-BU partnerships
  • Willingness to travel domestically and internationally
  • Strong commercial, financial and business awareness
  • Experience in IT outsourcing
  • Relevant industry knowledge
  • Experience in risk management
  • Excellent communication skills
  • High learning agility
  • Desirable: knowledge of the Service Integration discipline
  • A university degree or equivalent qualification
  • 8+ years of experience in the IT industry
  • Strong communication and presentation skills for conveying complex solutions up to board level
  • Strong service and customer orientation
  • Quick comprehension, innovative thinking combined with creativity
  • Collaboration, team orientation and ability to motivate teams
  • Strategic thinking with pragmatism and analytical skills
  • Transparency, ability to work independently, flexibility, commitment and goal orientation
  • Conflict management skills
  • Intercultural awareness
Benefits
  • Flexible working time and time-off models
  • Mobile working – including hybrid from home
  • Company bicycle program
  • Mobility budget
  • Diverse training and development opportunities
  • International network
  • Cooperation with pme Familienservice
  • Deferred compensation – good provision for retirement
  • Extended continued pay in the event of illness
  • Health and wellbeing offerings
  • Accessible and attractive workplace for people with disabilities
  • Contact retention program
  • fareWelcome!
  • Work–life balance
  • Employee discounts
  • Team and sports events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT Service ManagementService Level AgreementsOperating Level AgreementsService Integration frameworkRisk managementConsultingBusiness developmentGovernance modelsIT organizational modelsService Integration discipline
Soft Skills
Leadership presenceCommunication skillsConsultative approachCollaborative approachCommercial awarenessCustomer orientationStrategic thinkingAnalytical skillsConflict managementIntercultural awareness
Certifications
University degree