Manage Salesforce projects from initiation through deployment using an Agile delivery approach
Create, manage, and revise detailed project plans to meet evolving needs
Oversee project scope, schedule, budget, quality, risks, and resources
Drive day to day project execution and ensure timely delivery of milestones
Conduct engagement reviews and adhere to quality assurance standards
Identify project resources and assign tasks effectively
Review team deliverables prior to client submission
Maintain clear communication with stakeholders, leadership, and clients
Guide clients on solution design, trade offs, risks, and impacts
Effectively apply formal delivery methodologies and enforce project standards
Maintain complete and up-to-date project documentation
Proactively identify, assess, and manage project risks
Learn new Salesforce products quickly in a high paced environment
Support pre sales activities including presentations and solution demos

Requirements

Hands-on Salesforce Contact Center experience required, including but not limited to: Omni Channel, Service Cloud Voice, Chat, Email-to-Case
2–15+ years managing IT projects involving the Software Development Life Cycle (SDLC)
Salesforce Certifications (Admin, Consultant, or Architect track preferred)
Minimum 3 years of Salesforce Project Management experience
Strong working knowledge of Agile methodologies
Participation in 5+ full Salesforce lifecycle implementations
Successful management and delivery of 2–10 Salesforce implementation projects
Must be local to the New York City area

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SalesforceAgile methodologiesSoftware Development Life Cycle (SDLC)Omni ChannelService Cloud VoiceChatEmail-to-Caseproject managementproject planningrisk management

Soft Skills

communicationleadershipstakeholder managementteam collaborationproblem-solvingtime managementadaptabilityclient guidancequality assurancetask assignment

Certifications

Salesforce AdminSalesforce ConsultantSalesforce Architect