Senior ServiceNow Developer – App Engine
Minor Hotels Europe and Americas
full-time
Posted on:
Location Type: Office
Location: Barueri • Brazil
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Job Level
Tech Stack
About the role
- Data modeling, definition of business rules and design of omnichannel experiences (Portal, Workspace and Mobile), using Process Automation Designer, Playbooks and medium- and high-coupling integrations.
- Advanced automation: creation of Flows, Subflows and reusable Actions, with governance, catalogs and approval chains, using Flow Designer, IntegrationHub and corporate spokes.
- Integrations and security: design of secure integrations (authentication, authorization, observability), definition of MID Server strategy, error handling and documentation of APIs and data mappings.
- Support and Hypercare: planning and execution of upgrades, application of health checklists, coordination of hypercare periods, management of critical incidents and monitoring of operational indicators.
- CoE / CoEI and Citizen Developer: definition of standards, playbooks and training paths, ensuring governance and quality of low-code deliveries performed by business areas.
- AI applied to App Engine: evaluation and incorporation of AI Agents (triage, classification and orchestration) when the use case requires more intelligent automation.
Requirements
- Academic background: Bachelor’s degree in IT (Information Systems, Computer Science, Computer Engineering or related fields).
- Postgraduate degrees or specializations in Software Architecture, Integrations or UX will be considered a plus.
- Advanced command of ServiceNow App Engine and the Now Experience / UI Builder ecosystem, including Service Portal and Workspaces.
- Ability to create modular, scalable omnichannel experiences (Portal, Workspace and Mobile), aligned with AppEngine offerings and deliverables defined in the practice master decks.
- Proficiency in JavaScript and Glide APIs (Script Includes and Business Rules) when low-code is not sufficient.
- Experience with reuse patterns (subflows, actions, widgets), observability, telemetry and error handling, with a focus on scalability and maintainability.
- Ability to articulate value (ROI), support adoption, decide between OOTB vs customization and contribute to governance and coexistence roadmaps with legacy systems.
Benefits
- Structured career plan and personalized learning paths.
- Corporate University with access to Harvard, Coursera, Udemy, Pluralsight.
- Official certifications with partners such as SAP, AWS, Microsoft, Salesforce.
- Language training with EF Education First (English, Spanish, French and German).
- Comprehensive wellbeing benefits.
- Health and dental coverage.
- Gympass and Equilibrium (physical and mental health).
- Private pension plan and life insurance.
- Family Care program: extended maternity and paternity leave, fertility support, personalized health and wellbeing guidance.
- Meal allowance, benefits club and much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data modelingbusiness rules definitionomnichannel experience designProcess Automation DesignerFlow DesignerIntegrationHubJavaScriptGlide APIserror handlingAPI documentation
Soft Skills
planningcoordinationincident managementmonitoringgovernancetrainingarticulating valuesupporting adoptiondecision makingcontributing to roadmaps
Certifications
Bachelor’s degree in ITPostgraduate degree in Software ArchitecturePostgraduate degree in IntegrationsPostgraduate degree in UX