Serve as the primary architect guiding multi-year ServiceNow transformation strategies for government clients
Translate mission and business objectives into scalable, secure, and compliant ServiceNow solutions
Define platform roadmaps, architecture principles, and long-term modernization approaches
Drive alignment between executive stakeholders, program leadership, and technical teams
Lead end-to-end solution architecture across ServiceNow modules such as ITSM, ITOM, CSM, HRSD, SecOps, FSM, and industry-specific government workflows
Architect complex integrations using APIs, MID Servers, data pipelines, and cross-system orchestration
Ensure solutions align with government standards including FedRAMP, NIST 800‑53, FISMA, and agency‑specific frameworks
Provide technical oversight during design, build, testing, deployment, and sustainment phases
Act as a trusted advisor to senior government executives, program managers, and technical leadership
Facilitate strategy workshops, architecture reviews, and solution assessments
Develop business cases, value assessments, and ROI analyses for ServiceNow expansion opportunities
Support modernization initiatives such as cloud migration, zero-trust adoption, AI enablement, and enterprise service management transformation
Establish platform governance models, architectural standards, reuse frameworks, and guardrails
Guide data strategy, configuration management (CMDB/CSDM), security posture, and performance optimization
Ensure compliance with change management, risk management, and release management best practices
Champion platform health, operational maturity, and continuous improvement across teams
Mentor ServiceNow architects, developers, business analysts, and junior consultants
Provide thought leadership through whitepapers, presentations, and solution frameworks
Contribute to practice development, capability building, and pre‑sales support when needed

Requirements

7–12+ years of ServiceNow experience with deep hands-on and architectural expertise
Prior experience delivering ServiceNow solutions for Federal, State, or Local Government clients
Strong understanding of public-sector compliance frameworks (e.g., FedRAMP High, NIST 800‑53, FISMA, DFARS)
Proven track record designing enterprise-scale solutions across multiple ServiceNow product suites
Expertise in integrations, data modeling, CSDM maturity, workflow automation, and platform governance
Ability to engage effectively with senior executives, mission owners, and technical stakeholders
Strong communication, facilitation, and strategic planning skills

Benefits

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
Company paid holidays
Personal Days
Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ServiceNowAPI integrationsdata pipelinesworkflow automationCSDM maturityplatform governancecloud migrationzero-trust adoptionAI enablemententerprise service management

Soft Skills

communicationfacilitationstrategic planningmentoringstakeholder engagementtrusted advisorthought leadershipcollaborationproblem-solvingbusiness case development