Minor Hotels Europe and Americas

Delivery Quality Assurance Professional

Minor Hotels Europe and Americas

full-time

Posted on:

Location Type: Office

Location: Chennai • India

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Job Level

SeniorLead

Tech Stack

CloudPythonRPATableau

About the role

  • Plan and manage set up, execution, reviews, process improvements, process definition and adaption of process assets, delivery governance support for 5-6 engagements, sales enablement, stakeholder management
  • They will monitor engagement execution through regular reviews and tracking of planned activities and actions and aid Delivery Governance through inputs, analysis, early alerts and suggesting potential mitigation actions.
  • Interacting with Client teams as required and supporting the Client or third-party audits on engagements.
  • Collaborate to identify and drive improvements (engagement/account level) to provide benefit to Capgemini as well as Client (using techniques such as Six Sigma, Lean etc.)

Requirements

  • Should be at least BB certified with exposure to leading Lean Six Sigma projects
  • Exposure to the current automation tools and its implementation
  • Preferred with BPO experience of 15+ years in driving process improvement, process transformation
  • Should have knowledge on different RPA strategies & RPA products (certification added advantage)
  • Advantage to have knowledge in:
  • Dashboard & reporting tools like Power BI, Tableau, Qview
  • Algorithms using R /Python/SAS programming
  • Chatbots, Artificial intelligence, Process mining tools
  • Cloud services & Analytics
  • AGILE based project management
Benefits
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Hard Skills & Tools
Lean Six SigmaRPA strategiesRPA productsPythonRSASprocess improvementprocess transformationdata analysisprocess mining
Soft Skills
stakeholder managementcollaborationcommunicationproblem-solvingleadershipadaptabilityanalytical thinkingprocess definitionexecution managementgovernance support
Certifications
BB certificationLean Six Sigma certification