Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions
Create configurable solutions that comprise workflows, reports, custom objects and validation rules
Formulate and maintain Salesforce solution documentation, e.g.: process flows, data models and technical specifications
Work with the design team to ensure that the most significant business operations are addressed
Educate and promote CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos
Create a requirements management strategy for the project which describes the process for elicitation, documentation, standards and formats
Familiarity with the backlog grooming process, attributes review and approval process
Plan and monitor scope by ensuring that needs are within the SOWs scope and communicating any variances for inclusion in the change control process
Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process
Maintain a functional grasp of the business requirements and project solutions

Requirements

3 years of experience with Salesforce setup and configuration
5 years business analyst experience
Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud and Salesforce CPQ
Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements
Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed
Collaborate with cross-functional teams to build sustainable applications
An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features
Excellent interpersonal and organizational abilities as well as the ability to communicate successfully with both technical and non-technical customers
Bachelor's degree in business administration, computer science, management information systems or a closely related discipline is required
Ability to grasp the requirements of clients from diverse sectors and translate and present those demands into a compelling vision and roadmap for our clients
Excellent knowledge of Scrum, Agile, SAFe, DevOps and technology such as Jira and Confluence
Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)

Benefits

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce setupSalesforce configurationSales CloudService CloudExperience CloudSalesforce CPQrequirements managementdeclarative automationSoftware Development Lifecycle (SDLC)use case formulation

Soft Skills

critical thinkinganalytical skillsproblem-solvinginterpersonal abilitiesorganizational abilitiescommunication skillscollaborationadaptabilitystakeholder managementvision translation